Tyrese Primus
Brooklyn,NY
Summary
Dedicated Team Leader with expertise in quality initiatives, issue resolution and interpersonal communication. Proficient with project management and professional training. Sets example for work ethic, punctuality and quality. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently meet expectations.
Overview
6
6
years of professional experience
Work History
Team Lead
CareCentrix
New York, NY
05.2023 - Current
- Motivated staff through positive reinforcement techniques and assisted the nesting supervisor in setting achievable goals for the team while monitoring progress towards their deliverables.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Fostered positive employee relationships through communication, training and development coaching for the newly hired teams members.
- Mentored newly hired employees on processes and expectations throughout their new role.
Subject Matter Expert
CareCentrix
New York, NY
02.2022 - 05.2023
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Solutions Expert
CareCentrix
New York, NY
10.2021 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Accessed patient information through various software application, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided helpful assistance by responding to needs of patients and family members.
- Obtained proper authorization and identification to release confidential medical records.
Project Manager & Lead Director
Mashell Coodluck Clo.
Manhattan, NY
09.2019 - 10.2021
- Managed writers, artists, designers and project managers with hands-on approach to successfully accomplish daily work and special project.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led a twenty-four member team focused on increasing client communications, campaigns and YOY sales.
Data Analyst Intern
NYC Housing Preservation and Development
New York, NY
06.2018 - 08.2018
- Assisted with development of dashboards and reports using spreadsheet and visualization software.
- Synthesized current business intelligence or trend data to support recommendations for action.
- Identified and analyzed industry or geographic trends with business strategy implications
- Contributed to tenant study implementation and data analysis with repeated trends of renters.
Education
Bachelor of Science - Health Administration
SUNY Farmingdale
Farmingdale, NY05-2025
High School Diploma -
Bronx Aerospace High School
Bronx, NY07-2019
Skills
- Copy writing
- Creative thinking
- Key Performance Indicators
- Coaching and Mentoring
- Operations Management
- Data Analystics
Accomplishments
- Flight Trained Pilot
- Valedictorian of graduating class
- Humanitarian and founder of the CSF foundation aimed at providing recourses for mental health needs
Languages
Spanish
Professional
Chinese (Mandarin)
Limited
Timeline
Team Lead
CareCentrix
05.2023 - Current
Subject Matter Expert
CareCentrix
02.2022 - 05.2023
Customer Solutions Expert
CareCentrix
10.2021 - 02.2023
Project Manager & Lead Director
Mashell Coodluck Clo.
09.2019 - 10.2021
Data Analyst Intern
NYC Housing Preservation and Development
06.2018 - 08.2018
Bachelor of Science - Health Administration
SUNY Farmingdale
High School Diploma -
Bronx Aerospace High School
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