Tyresia Moore
United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Transportation Truck Driver
The Food Craftory
04.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Followed all relevant traffic laws and safety regulations.
- Maintaining and maneuvering a 26 foot box trucks
- Using the dock at the locations to safely deliver product to designated areas, obtaining signature from clients
Warehouse Associate
Amazon LLC
08.2021 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Picker Packer
Autozone Distribution Center
05.2019 - 06.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Auto Claims Specialist II
State Farm Insurance Inc
05.2017 - 04.2019
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2013
Skills
- Product Knowledge
- Data Entry
- Call Center Operations
- Microsoft PowerPoint
- Prioritization
- Building Rapport
- Problem-Solving Abilities
- Order Processing
- Order Fulfillment
- GPS Navigation
- Order Verification
- Interpersonal Skills
- De-Escalation Techniques
- Written Communication
- Attention to Detail
- Decision Making
- Feedback Handling
- Problem Solving
Food Safety Certification
I received my Food Safety Certification on October 24, 2023.
Timeline
Transportation Truck Driver
The Food Craftory
04.2023 - Current
Warehouse Associate
Amazon LLC
08.2021 - 05.2023
Picker Packer
Autozone Distribution Center
05.2019 - 06.2021
Auto Claims Specialist II
State Farm Insurance Inc
05.2017 - 04.2019
High School Diploma -
Lakeview Centennial High School
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