TYRIAH DERRICK
Dallas,TX
Summary
Healthcare operations professional with 11+ years of progressive experience across high-volume emergency departments, Level I trauma, acute care, behavioral health, and ambulatory settings. Experienced in patient flow, operational efficiency, quality improvement, staff onboarding, clinical precepting, and interdisciplinary collaboration. Currently pursuing a Master of Healthcare Administration with a focus on hospital operations, process improvement, patient throughput, and healthcare leadership.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Emergency Department Trauma Technician | Clinical Preceptor
Baylor Scott & White – Emergency Room (Level I Trauma)
Dallas, TX
02.2023 - Current
- Coordinated trauma bay readiness for a Level I Trauma Center serving 300+ patients daily, supporting rapid response for high-acuity and critical trauma cases.
- Precepted 10+ newly hired Emergency Department Trauma Technicians, leading onboarding, orientation, and competency validation to improve onboarding consistency and department readiness.
- Mentored and coached 10+ new employees, enhancing clinical competency, ensuring adherence to operational standards, and promoting collaborative team dynamics.
- Participated in 10+ quality improvement and patient safety initiatives, supported evidence-based practices and departmental performance goals.
Patient Care Technician
Medical City Dallas – Float Pool
08.2021 - 02.2023
- Coordinated patient care operations across five specialty units: ICU, telemetry, medical-surgical, emergency, and surgical services.
- Assisted caring for 150+ emergency patients daily by facilitating triage, patient transport, and throughput initiatives, and enhancing timely access to care.
- Provided care for 15–20 patients per shift while ensuring accurate documentation, regulatory compliance, and adherence to quality and patient safety standards.
Medical Assistant
Wise Health Emergency Room
06.2020 - 07.2021
- Facilitated 30–40 patient visits daily through patient intake, clinical documentation, specimen collection, and coordination of diagnostic services to enhance patient flow.
- Supported 15–20 office procedures weekly alongside physicians, ensuring adherence to quality standards, patient safety protocols, and regulatory compliance.
- Streamlined clinic operations by maintaining appointment schedules, preparing exam rooms, and coordinating laboratory processing to optimize provider time.
Mental Health Technician
Sante Center for Healing
10.2018 - 05.2020
- Managed behavioral health crises while monitoring 20+ patients per shift, applying de-escalation and therapeutic interventions to ensure patient safety.
- Collaborated with multidisciplinary behavioral health team to enhance patient-centered care for 20–30 inpatients daily.
- Trained and mentored 10+ newly hired staff on emergency response procedures and safety protocols to improve team readiness in patient de-escalation.
Medical Assistant
HV Family Medicine
01.2018 - 10.2018
- Assisted physicians during patient examinations and procedures, ensuring accurate documentation of vital signs and updated medical histories to support quality care.
- Administered medications and vaccinations under physician supervision.
- Supported physicians by preparing examination rooms and assisting with patient assessments during procedures.
- Managed appointment scheduling, patient check-in/out, and insurance verification, streamlining exam-room preparation to enhance patient flow.
- Managed patient intake, including registration and medical history documentation.
Physical Therapy Intern
UT Southwestern Medical Center
03.2017 - 06.2017
- Assisted physical therapists with patient assessments and treatment plans.
- Assisted rehabilitation professionals in developing individualized treatment plans and providing patient education, mobility support, therapeutic exercises, discharge planning, and clinical documentation.
- Educated patients on rehabilitation exercises and proper techniques.
- Monitored performance improvement initiatives to enhance rehabilitation outcomes and ensure patient safety.
- Maintained and organized therapy equipment and supplies.
Labor & Delivery Intern
Charlton Methodist Hospital
03.2015 - 04.2016
- Delivered pre- and post-operative support, assisting with C-sections, infant hearing tests, and circumcisions to ensure patient care continuity.
- Assisted healthcare professionals with patient intake and documentation processes.
- Restocked delivery suites and tracked supply usage to maintain optimal readiness for patient care while preparing postpartum education materials.
- Supported medical staff by preparing examination rooms and organizing supplies.
- Coordinated schedules for patient appointments and follow-up visits.
Education
Master of Healthcare Administration -
Texas Woman's University
Bachelor of General Science - Health Studies
Texas Woman's University
Skills
- Healthcare Operations
- Hospital Administration
- Quality Improvement
- Process Improvement
- Patient Flow & Throughput
- Operational Efficiency
- Project Coordination
- Staff Training & Mentorship
- Leadership Development
- Interdisciplinary Collaboration
- Performance Improvement
- Change Management
- Executive Communication
- EPIC Electronic Medical Record
- Microsoft Office
- Data Analysis
- Lean Principles
Personal Information
Title: Healthcare Operations | Hospital Administration | Quality Improvement
Certification
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
Accomplishments
- Precepted and mentored 10+ Emergency Department Trauma Technicians, supporting onboarding consistency and clinical readiness.
- Supported operations in a Level I Trauma Center serving 300+ patients daily.
- Contributed to 10+ quality improvement and patient safety initiatives focused on operational efficiency and patient outcomes.
- Collaborated with interdisciplinary teams of 20+ clinicians per shift to support patient flow and care coordination.
Timeline
Emergency Department Trauma Technician | Clinical Preceptor
Baylor Scott & White – Emergency Room (Level I Trauma)
02.2023 - Current
Patient Care Technician
Medical City Dallas – Float Pool
08.2021 - 02.2023
Medical Assistant
Wise Health Emergency Room
06.2020 - 07.2021
Mental Health Technician
Sante Center for Healing
10.2018 - 05.2020
Medical Assistant
HV Family Medicine
01.2018 - 10.2018
Physical Therapy Intern
UT Southwestern Medical Center
03.2017 - 06.2017
Labor & Delivery Intern
Charlton Methodist Hospital
03.2015 - 04.2016
Master of Healthcare Administration -
Texas Woman's University
Bachelor of General Science - Health Studies
Texas Woman's University