Tyric Armstrong
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sysco Buckhead Meat
2023.09 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Customer Service Representative
Coremark
2022.11 - 2023.09
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Customer Service Representative
Chewy
2021.10 - 2022.11
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Updated account information to maintain customer records.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Host/Hostess Internship
Gaylord Texan Resort & Convention Center
2021.05 - 2021.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Part-Time Clerk
QuikTrip
2016.10 - 2021.08
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
Education
No Degree - Business
El Centro College
Dallas, TX05.2026
High School Diploma -
Sunset High School
Dallas, TX05.2017
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Microsoft Outlook
- Call center experience
- Paperwork Processing
- Team Development
- Administrative Support
Awards
Store of the Month 3x (February 2017, December 2018, July 2020)
References
- Scott Glenn, QuikTrip, Manager, (469)-422-2970
- Rachel Martin, Chewy, Manager, (214)791-5596
Timeline
Customer Service Representative
Sysco Buckhead Meat
2023.09 - Current
Customer Service Representative
Coremark
2022.11 - 2023.09
Customer Service Representative
Chewy
2021.10 - 2022.11
Host/Hostess Internship
Gaylord Texan Resort & Convention Center
2021.05 - 2021.10
Part-Time Clerk
QuikTrip
2016.10 - 2021.08
No Degree - Business
El Centro College
High School Diploma -
Sunset High School
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