Tyriece McGee
Dallas
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Overview
12
12
years of professional experience
Work History
Inbound Contacts Representative 1
CenterWell Pharmacy
Dallas, TX
10.2020 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations.
- Collaborated with healthcare professionals to coordinate patient medication needs effectively.
- Represents the company by addressing incoming telephone, digital, or written inquiries.
Customer Service Manager (CSM)
Walmart
Dallas, TX
02.2018 - 05.2020
- 1. Have total control over the front end and maintain cleanliness
- 2. Do audits on registers
- 3. Contact customer regarding site to store shipments
- 4. Communicate with store, assistant, and support managers regarding front end
- 5. Assist customers with exceptional customer service skills
- 6. Answer phone calls and assist customers with products or money services located within the store
- 1. Recommending customers to sign up for store promotions and take surveys
Customer Service Representative
Wal-Mart Neighborhood Market
Dallas, TX
12.2015 - 05.2018
- Assisting customers with money services such as money transfers (sending and receiving money) internationally
- Cashing payroll, insurance, government etc. checks
- Answering the phone providing customers with information to meet their needs
- Providing customers with money orders/cashier's checks
- Site-To-Store advisor assisting customers who order online and pick up their packages in store
- Helping customers pay bills through money gram (electric, water, auto loans, gas, insurance, federal, etc.)
- Informing and assisting customers on products in our store and also returning products that didn't match their needs
- Cleaning the service desk and keeping my paperwork organized
- Very frequent communication with managers
- Complete inventory with tobacco
Pharmacy Technician Trainee
Wal-Mart Neighborhood Market
Dallas, TX
06.2014 - 06.2015
- Intake and fill (refill) prescriptions from patients
- Familiarized with HIPAA to excel excellent customer satisfaction
- Communicate with various insurance companies over the phone so that patients can receive their medications
- Communicate with physicians to receive and correct prescriptions, dosages, etc.
- Providing patients with the correct medications
- Typing prescriptions I have been given to be verified by the pharmacist and then filled by me
- Keeping my work area sanitized at all times
- Complete inventory with medications, pulling expired medications, and restocking of medications
Education
License - Pharmacy Technician Trainee
Sanford Brown College
Dallas, TX05-2014
High School Diploma - undefined
Skyline High School
Dallas, TX05-2013
Skills
- Maintaining patient confidentiality and HIPAA compliance
- Insurance and prescription issue resolution
- Pharmacy management system knowledge
- Understanding of formulary development and drug pricing
- End-user support and troubleshooting for pharmacy applications
- Addressing medication delivery concerns and escalations
- Educating patients about mail order pharmacy benefits and processes
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Websites
Additional Information
- Skills
- I have quick, efficient, and friendly customer service skills
- Multitasking between a customer while on the telephone providing excellent service on the computer
- Type between 80-85 wpm
- Can work under any circumstance and/or pressure
- Very patient
- Can easily adapt to any environment
- Can control conflict
- Fast worker
- Filing and clerical assistance
Languages
English
Full Professional
Timeline
Inbound Contacts Representative 1
CenterWell Pharmacy
10.2020 - Current
Customer Service Manager (CSM)
Walmart
02.2018 - 05.2020
Customer Service Representative
Wal-Mart Neighborhood Market
12.2015 - 05.2018
Pharmacy Technician Trainee
Wal-Mart Neighborhood Market
06.2014 - 06.2015
High School Diploma - undefined
Skyline High School
License - Pharmacy Technician Trainee
Sanford Brown College