Tyrielle Brown
Wilmington,NC
Summary
Seeking a challenging sales position where my dynamic communication skills, strategic approach to prospecting, and ability to build strong client relationships can contribute to the growth and success of a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
MEDICAL INFORMATION SPECIALIST
Thermo Fisher Scientific
Wilmington, NC
03.2022 - 02.2023
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed
- Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
Human Resources Specialist
Lowes Corporate
Mooresville, NC
12.2021 - 03.2022
- Serve as a first point-of-contact through telephonic, electronic, or paper-based interaction channels for current and former Lowe's employees, regarding questions related to policies and procedures
- Uses a case management tool for recording and administering requests
- Assure information is complete, accurate, and approved by appropriate superior
- Assist senior representatives, supervisors and managers with day-to-day execution of duties and support the team regarding proper procedures, policies, and requirements
- Assist the HR supervisor with monitoring and evaluating HR transaction work flow and volume in order to meet production and performance goals.
User Direct Implementations Specialist
Apiture
Wilmington, NC
09.2019 - 07.2021
- Handle calls from end users in a friendly, resolution-oriented manner
- Create help desk tickets for all issues, documenting all details of the issue and how resolution was reached
- Spot trends among tickets in order to identify the root cause of issues
- Work with the Support, Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level
- Work with the Product team to help inform future enhancements-conveying what customers have said would improve the product, as well as an idea of priority for these enhancements
- Ensure compliance with Apiture policies, standards and procedures.
VIDEO REPAIR REPRESENTATIVE
Charter Communications
Morrisville, NC
05.2017 - 03.2019
- Actively listen to each customer with patience and courtesy
- Use troubleshooting and problem-solving skills to come up with solutions
- Use great communication skills to resolve customer's device, billing and service concerns
- Provide customers with information on products and product line
- Assist customers in choosing products of their choice and provide them with information on each feature and pricing.
Education
Bachelor of Science -
East Carolina University
Greenville, NC2014
HS Diploma -
Brunswick County Early College
Supply, NC2012
Skills
- MS Office
- Analytical Thinking
- Excellent Communication
- Time Management
- Project Planning
- Data Management
- Problem Resolution
- Data Entry
- Analytical
- Product and Service Knowledge
Timeline
MEDICAL INFORMATION SPECIALIST
Thermo Fisher Scientific
03.2022 - 02.2023
Human Resources Specialist
Lowes Corporate
12.2021 - 03.2022
User Direct Implementations Specialist
Apiture
09.2019 - 07.2021
VIDEO REPAIR REPRESENTATIVE
Charter Communications
05.2017 - 03.2019
Bachelor of Science -
East Carolina University
HS Diploma -
Brunswick County Early College
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