TYRIK L. THOMAS
Fort Mill,SC
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Business Retention Representative
Spectrum
Charlotte, NC
05.2023 - Current
- Facilitate resolutions for client concerns via phone, email, and chat, translating into direct support for individual needs.
- Document detailed interactions and actions, creating comprehensive records analogous to student progress tracking.
- Expertly de-escalate challenging situations, guiding individuals towards productive solutions and maintaining positive rapport.
- Collaborate with internal teams to resolve complex issues, ensuring client satisfaction and timely outcomes.
- Manage administrative components of client accounts, including updating records and compiling detailed notes.
Technical Support Representative
Iqor
Charlotte, NC
01.2023 - 05.2023
- Collaborated with cross-functional teams to identify and implement process improvements, enhancing the support experience for diverse users.
- Provided clear, effective technical guidance to customers, simplifying complex information for better understanding and successful resolution.
- Achieved a 91% satisfaction rating by consistently delivering quality support and guiding individuals through troubleshooting steps.
School Base Coordinator
Mecklenburg County
Charlotte, NC
10.2021 - 01.2023
- Managed procedural updates to enhance operational efficiency and improve outcomes for individuals within the system.
- Maintained critical communication channels with clinical staff, fostering cross-organizational collaboration on key initiatives.
- Developed positive working relationships with various department managers through effective and proactive communication.
- Accurately completed data entry to facilitate case interviews and record essential contact information, ensuring organized client records.
Customer Service Ambassador
ACTIVUS CONNECT
Charlotte, NC
02.2021 - 10.2021
- De-escalated high-stress customer concerns, demonstrating composure and maintaining a supportive demeanor.
- Utilized probing questions to accurately assess service needs, ensuring appropriate assistance and efficient problem resolution.
- Provided comprehensive answers and addressed concerns, contributing to a significant reduction in complaint calls.
- Handled customer interactions by proactively identifying needs and quickly building trust to effectively resolve issues.
Advisory Consultant
BEST BUY
Charlotte, NC
11.2011 - 02.2021
- Provided expert advice and guidance to customers, explaining product features and benefits in an accessible manner.
- Built and cultivated strong relationships with clients, fostering trust and ensuring long-term engagement.
- Consistently resolved customer inquiries and concerns, meeting performance benchmarks through quality service delivery.
- Developed solutions for new and long-standing customers by actively listening to their needs and providing tailored support.
Skills
- Client relationship management
- Technical troubleshooting
- Cross-department collaboration
- Conflict resolution
- Effective communication
- Active listening
- Process improvements
- Customer service
- Customer relationship management (CRM)
- Organizational skills
- Written communication
- Data entry
Timeline
Business Retention Representative
Spectrum
05.2023 - Current
Technical Support Representative
Iqor
01.2023 - 05.2023
School Base Coordinator
Mecklenburg County
10.2021 - 01.2023
Customer Service Ambassador
ACTIVUS CONNECT
02.2021 - 10.2021
Advisory Consultant
BEST BUY
11.2011 - 02.2021