Danielle Lopez
Spectrum Business
Cumberland,RI
6
years of professional experience
3
Languages
Results-driven professional with experience in business retention, store operations, and sales leadership. Skilled in coaching teams, resolving customer issues, and improving service standards. Known for building client relationships, influencing outcomes, and supporting profitable growth.
Work History
Business Retention Specialist
2 Years 2 Months- Enhanced client retention rates by developing and implementing targeted business strategies.
- Established strong relationships with key clients, resulting in increased revenue and business growth.
- Negotiated contract renewals that aligned with both client goals and company objectives while maximizing profitability margins.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Assistant Store Manager
2 Years 5 Months- Coached sales associates on product knowledge, customer engagement, and transaction accuracy.
- Resolved customer issues promptly, using service recovery techniques to protect satisfaction and retention.
- Coordinated daily store operations to maintain smooth customer flow and consistent service standards.
- Monitored inventory levels and supported merchandising updates to keep displays organized and current.
Sales Representative Team Leader
1 Year 9 Months- Led sales representatives through daily coaching, reinforcing product knowledge, sales techniques, and customer service standards.
- Monitored pipeline activity and team performance to support accurate forecasting and timely follow-up.
- Resolved escalated customer concerns, preserving service quality while supporting retention and revenue goals.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Education
High School Diploma
Skills
Client relationship management
Pipeline management
Upselling strategies
Operations management
Industry expertise
Influence strategies
Problem-solving abilities
Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Dutch
Native or Bilingual
Timeline
Business Retention Specialist
Spectrum Business
08.2024 - CurrentRead More
Assistant Store Manager
Cox Communications
03.2022 - 08.2024Read More
Sales Representative Team Leader
Cox Communications
06.2020 - 03.2022Read More
Maria Reina
High School Diploma
Read More