April Samuel
Thomasville,GA
Summary
Dynamic Business Retention Specialist with a proven track record at Senior Life Insurance
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Capable of processing payments all while giving excellent customer service.
Overview
9
9
years of professional experience
Work History
Business Retention Specialist
Senior Life Insurance Company
08.2024 - Current
- Facilitated retention strategies to enhance customer loyalty and satisfaction.
- Analyzed customer feedback to identify trends and improve service offerings.
- Coordinated communication with clients regarding policy updates and renewals.
- Conducted follow-up calls to assess client needs and address concerns promptly.
Accounts Payable Clerk
Stones's Home Center
07.2018 - 08.2024
- Reconciled monthly states and transactions to keep records accurate and current.
- Maintained organized records of accounts payable transactions for easy retrieval and audits.
- Assisted with reconciling discrepancies between vendor statements and internal records.
- Ran daily invoices and reports to check data and address variances.
Collector
Farmer's Home Furniture
01.2017 - 07.2018
- Managed collection processes to ensure timely recovery of outstanding debts.
- Developed and maintained strong relationships with clients to facilitate payment arrangements.
- Analyzed account statuses to identify delinquent accounts and prioritize collections efforts.
Education
High School Diploma -
Thomasville High School
Thomasville, GASkills
- Operations management
- Customer greeting
- Payroll management
- Payment processing
- Excellent communication
- Multitasking Abilities
Timeline
Business Retention Specialist
Senior Life Insurance Company
08.2024 - Current
Accounts Payable Clerk
Stones's Home Center
07.2018 - 08.2024
Collector
Farmer's Home Furniture
01.2017 - 07.2018
High School Diploma -
Thomasville High School