Tyrina House
Memphis,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Agero
Memphis
01.2026 - Current
- Answered Agero roadside assistance calls and verified driver location details.
- Logged customer cases in Agero systems and updated service notes.
- Coordinated towing providers and emergency services for roadside support requests.
- Routed urgent calls to proper Agero support teams and dispatch channels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Associate
Ignition CX
Memphis, TN
06.2021 - 12.2022
- Managed inbound customer calls and resolved account questions for Ignition CX clients.
- De-escalate upset customers with calm, professional communication.
- Explain billing, service, and policy details to customers clearly.
- Documented case notes in CRM and maintained accurate customer records.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Hamilton High School
Memphis, TN Skills
- Remote Tools & CRM: Zendesk, Salesforce, LiveChat, Slack, Zoom
- Technical Troubleshooting
- Effective Communication
- Core Competencies:Active listening, de-escalation, first-call resolution, time management, policy compliance
- Call routing
- CRM systems
- Case documentation
- Case management
Timeline
Remote Customer Service Representative
Agero
01.2026 - Current
Customer Service Associate
Ignition CX
06.2021 - 12.2022
Hamilton High School