TYRIQUE MURDAUGH
McDonough,GA
Summary
To obtain a role in customer service in which I can apply my experience and time management skills to provide quality assistance to any work environment. Resourceful and able to adapt to changing situations and requirements. Strengths include critical thinking, teamwork, and a great work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Looking to take on a new position working with a diverse group of people at a great company.
Overview
7
7
years of professional experience
Work History
ASSISTANT MANAGER
DISCOUNT TIRE
09.2023 - Current
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Performed various tire repairs with plugs and plug and patch combos
- Balanced wheels, checked for correct fit, and rotated tires to maximize tire safety
- Recognized defective tires and wheels to inform customers of repair or replacement options
- Tracked store inventories and replenished products according to demand
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
COMBAT ENGINEER
UNITED STATES ARMY
03.2017 - Current
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Placed explosives and performed mine-sweeping activities on land.
- Administered first aid and conducted emergent response management.
Outside Plant Technician/ Fiber Splicer
Access Communications Group
03.2022 - 07.2023
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Spliced, bonded, ground and terminated cables.
- Tested fiber optic cables and documented results.
- Built splice cases to enclose exposed transmission lines.
Warehouse Forklift Operator/ Packer
FedEx
08.2022 - 03.2023
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
FIBER OPTIC TECHNICIAN
VERIZON
08.2021 - 08.2022
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed Action to identify and correct problems end to end and network-wide.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
WIRE TECHNICIAN
AT&T
08.2020 - 08.2021
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Carried out day-day-day duties accurately and efficiently.
Education
Medical Assistant - Nursing
UEI College
Dutchtown High School
05.2010
Skills
- Computer skills
- Basic Tools
- Testing Devices
- Fiber Testing
- Fixture installation
- Test equipment operation
- Friendly, positive attitude
- Workforce Management
- Lead generation
- Sales Techniques
- Customer service
- Troubleshooting
- Team building
- Active listening
- Communication
- Configuring devices
- Installing equipment
- Multitasking
- Personnel mentoring
- Reviewing records
- Professional development tasks
- Supervision and mentoring
- Engineering reconnaissance reporting
- Safety standard enforcement
- Forklift certification
- Basic life support certification
Timeline
ASSISTANT MANAGER
DISCOUNT TIRE
09.2023 - Current
Warehouse Forklift Operator/ Packer
FedEx
08.2022 - 03.2023
Outside Plant Technician/ Fiber Splicer
Access Communications Group
03.2022 - 07.2023
FIBER OPTIC TECHNICIAN
VERIZON
08.2021 - 08.2022
WIRE TECHNICIAN
AT&T
08.2020 - 08.2021
COMBAT ENGINEER
UNITED STATES ARMY
03.2017 - Current
Medical Assistant - Nursing
UEI College
Dutchtown High School