Tyron Bibby
Miami,USA
Summary
Accomplished operations leader with over 5 years of experience in logistics, quality control, and team management. Demonstrated expertise in optimizing delivery operations, mentoring diverse teams, and maintaining compliance with safety and operational standards. Skilled in leveraging data-driven insights to monitor performance metrics, streamline workflows, and achieve organizational goals. Adept at fostering cross-departmental collaboration, resolving escalations, and implementing safety initiatives to enhance efficiency and employee morale. Eager to bring strategic leadership and operational excellence to the role of Operations Supervisor at Waste Connections.
Overview
13
13
years of professional experience
Work History
Delivery Supervisor
Breakthru Beverage
06.2022 - Current
- Operational Management: Lead and oversee daily delivery operations, ensuring timely and accurate deliveries while maintaining high standards of safety and customer service. Managed logistics workflows to optimize resource utilization and meet operational targets.
- Team Leadership & Development: Supervised and mentored a team of CDL drivers, supervisors, and admin roles, enhancing team productivity and morale through consistent training, feedback, and development initiatives.
- Performance Management: Utilized Samsara, Roadnet, and Omnitracs to monitor key performance indicators (KPIs), ensuring consistent achievement of departmental goals. Regularly analyzed performance data to identify areas for improvement and coached employees to enhance their efficiency.
- Safety Leadership: Drove safety initiatives across the department, integrating real-time monitoring systems and conducting safety training sessions. Collaborated with safety specialists to keep the team updated on safety protocols and best practices, contributing to a safer work environment.
- Time & Task Management: Demonstrated exceptional time management by effectively prioritizing tasks and meeting all deadlines. Took on additional responsibilities to support the team and ensure that projects stayed on track, earning consistent positive feedback from both supervisors and colleagues.
- Collaboration & Cross-Departmental Support: Worked closely with other departments such as safety, warehouse, and administrative teams to ensure smooth and efficient operations. Facilitated cross-functional communication to maintain high levels of team collaboration.
- Driver Coaching & Training: Conducted driver evaluations, and provided training in Hartford 3D Driver Safety Training, leading to a 100% completion rate across the department (excluding those on workers’ compensation or disability).
Dispatch Supervisor
Blue Stream Fiber
05.2018 - 11.2021
- Routing Management: Managed daily routing of technicians for installations, service requests, and troubleshooting, ensuring timely resolutions and operational efficiency. Monitored and adjusted schedules in real-time to accommodate changes and meet customer needs.
- Issue Resolution: Served as the primary point of contact for technicians in the field, resolving complex issues within strict turnaround times and maintaining high customer satisfaction.
- Data Reporting: Compiled and analyzed daily operational reports for all districts, tracking metrics such as installations, cancellations, and system outages. Provided actionable insights to management to improve workflows.
- Training & Onboarding: Led the training and onboarding process for new dispatchers, providing hands-on guidance to build confidence and align with company policies and procedures.
- Cross-Functional Collaboration: Worked closely with field technicians, management, and support teams to address service disruptions, optimize resource allocation, and ensure seamless operations.
Senior Patient Access Representative
University of Miami Radiology
05.2017 - 03.2018
- Scheduling Coordination: Organized and scheduled radiology appointments by communicating with patients and physician offices, ensuring compliance with service protocols and patient needs.
- Data Accuracy: Performed quality assurance checks on radiology orders to verify accuracy and completeness, ensuring proper documentation in the RIS system.
- Customer Service: Assisted patients and healthcare providers with inquiries, delivering top-tier customer service to ensure a seamless experience.
- Compliance: Ensured that all orders were scanned and documented accurately within required timeframes to maintain compliance with healthcare regulations.
Coach/Counselor
Glass recreational center
02.2012 - 05.2017
- Child Development: Designed and implemented educational and recreational activities to support the cognitive, emotional, and physical growth of children.
- Academic Assistance: Provided one-on-one and group tutoring in reading, writing, and math to help children achieve their academic goals.
- Structured Programs: Organized and supervised structured activities such as arts, crafts, and sports, fostering teamwork and interpersonal skills among participants.
- Behavioral Support: Assisted with conflict resolution and emotional support, promoting a safe and inclusive environment for all participants.
- Community Engagement: Partnered with the Boys & Girls Club to deliver additional learning resources and foster a strong sense of community among attendees.
Education
Bachelors of Science - Criminal Justice
Texas College
Tyler, TX05.2017
Associate in General Study - undefined
Texas College
Tyler, TX05.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Customer Service
- Verbal Communication
- Nonverbal Communication
- Written Communication
- Team Player
- Independent Work
- Managerial Skills
- Leading
- Organizing
- Decision-Making
- Facilitating
- Initiative
- Math
- Writing Skills
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Supervisor
Breakthru Beverage
06.2022 - Current
Dispatch Supervisor
Blue Stream Fiber
05.2018 - 11.2021
Senior Patient Access Representative
University of Miami Radiology
05.2017 - 03.2018
Coach/Counselor
Glass recreational center
02.2012 - 05.2017
Associate in General Study - undefined
Texas College
Bachelors of Science - Criminal Justice
Texas College
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