Dynamic security professional with extensive experience at Allied Universal Security Services, skilled in CCTV operations and de-escalation techniques. Proven track record of reducing theft incidents through effective security protocols and fostering trust with clients. Adept at team leadership and decision-making in high-pressure environments, ensuring safety and compliance.
Overview
6
6
years of professional experience
Work History
Armed Security Guard
Allied Universal Security Services
03.2023 - Current
Performed hourly patrols of building areas, parking lots and facility grounds.
Reduced incidents of theft and vandalism by implementing strict security protocols.
Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
Built positive relationships with clients, fostering trust in the effectiveness of provided security services.
Senior Correctional Officer
Corecivic Inc.
03.2020 - 02.2023
Enhanced inmate rehabilitation by implementing evidence-based programming and support services.
Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
Coordinated recreation activities for inmates, promoting physical fitness and mental well-being throughout the population.
Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
Service Receptionist
Earnhardt Chevrolet
01.2019 - 03.2020
Supported sales team members by providing information about available products and services upon customers'' request.
Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
Maximized client retention rates by addressing concerns proactively and offering potential solutions when necessary.