TYRONE GAINES
Baraboo,WI
Summary
Results-oriented professional with a solid foundation in healthcare operations and environmental services. Strong track record in compliance, resource coordination, and enhancing patient access through effective scheduling and collaboration with healthcare teams. Seeking to optimize patient flow as a Lead Patient Access Specialist. Dynamic professional with expertise in healthcare operations and environmental services, recognized for improving efficiency and compliance. Proven success in managing complex patient access services and fostering collaboration among healthcare staff to enhance patient care. Aspiring to drive operational excellence as a Lead Patient Access Specialist.
Overview
8
8
years of professional experience
Work History
Environmental Services Lead
Reedsburg Area Medical Center
Reedsburg, WI
03.2024 - Current
- Managed the inventory of supplies and equipment, ensuring that they were properly stored and maintained.
- Ensured compliance with OSHA regulations concerning hazardous materials handling and disposal.
- Collaborated with other departments to coordinate special events or large projects requiring additional staffing resources.
- Created detailed reports summarizing daily activities for upper management review.
- Developed strategies for improving efficiency while reducing costs associated with environmental services operations.
Patient Access Specialist
Lurie's Childrens Hospital / Town And Country
Chicago, Illinois
10.2023 - 01.2024
- Established strong working relationships with physicians, nurses, and other healthcare staff to facilitate patient care needs.
- Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
- Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency.
- Assisted in the completion of various administrative tasks such as filing, scanning, faxing documents.
- Registered patients by obtaining necessary and accurate financial and demographic information.
Lead Financial Counselor
Methodist Healthcare Systems
Memphis, TN
10.2020 - 04.2023
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining
- Adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Established strong working relationships with physicians, nurses, and
- Other healthcare staff to facilitate patient care needs.
- Demonstrated high-level customer service and communication skills
- While managing patient access services in a busy healthcare
- Environment.
- Provided support for patients during registration process by answering
- Questions related to insurance coverage and payment arrangements.
- Ensured high standards of customer service were maintained
- Throughout all interactions with clients.
- Analyzed financial data to identify trends and recommend strategies
- For improvement.
- Conducted training sessions for staff on the latest developments in
- Financial counseling services.
- Monitored changes in legislation affecting the industry to ensure
- Compliance with regulations.
- Coordinated resources across multiple teams to ensure timely
- Completion of tasks.
- Resolved escalated customer complaints in a professional manner
- While maintaining positive relationships.
Patient Access Team Lead
Baptist Healthcare Systems
Memphis, TN
05.2018 - 09.2020
- Lead Patient Access Representative, 04/2018 - 09/2020
- Conifer / St Francis Hospital - Memphis, TN
- Documented employee performance reviews and provided feedback
- On a regular basis.
- Conducted patient interviews to gather information necessary for
- Accurate registration in the system.
- Provided excellent customer service to ensure patient satisfaction.
- Analyzed data to identify trends in patient access services and develop
- Solutions to address any issues.
- Managed daily operations of the department, including supervising
- Staff and scheduling appointments.
- Resolved complex insurance related issues in a timely manner.
Education
Associate in Science (A.S.) - C.O.T.A.
South Suburban Community College
IL11-2017
High School Diploma -
Hyde Park Career Academy
IL06-1982
Skills
- HIPAA Compliance
- Patient Scheduling
- Occupational safety
- Environmental risk assessment
- Eligibility Determination
- Appointment Scheduling
- Hazardous materials handling
- Inspecting equipment
Personal Information
Title: LEAD PATIENT ACCESS SPECIALIST
Timeline
Environmental Services Lead
Reedsburg Area Medical Center
03.2024 - Current
Patient Access Specialist
Lurie's Childrens Hospital / Town And Country
10.2023 - 01.2024
Lead Financial Counselor
Methodist Healthcare Systems
10.2020 - 04.2023
Patient Access Team Lead
Baptist Healthcare Systems
05.2018 - 09.2020
Associate in Science (A.S.) - C.O.T.A.
South Suburban Community College
High School Diploma -
Hyde Park Career Academy