
Engaged team player with a proven track record at Aetna in enhancing small group case processing through technical problem-solving and collaborative decision-making. Skilled in process improvement and customer service. A level of expertise in both hard (UAT testing) and soft skills (team mentoring), driving results with precision and collaboration.
Mentor Small group case install staff. Responsibilities include assisting with benefit setup, UAT testing, and reporting.
Process Small group cases. Responsibilities included installing benefits, setting up ID cards, and bill preparation, and assisting staff with like tasks.
Process Small group cases. Responsibilities included installing benefits, setting up ID cards, and bill preparation.
Quality review enrollment input. Responsibilities included verifying accuracy of enrollment input and providing feedback.
Input new paper enrollments. Responsibilities included accurate input of enrollment, and contacting internal or external constituents for needed clarifications.
Provide customer service for a third party tuition management company. Responsibilities included fielding phone calls from private schools and posting transactions as needed.
Process customer transactions thru teller window. Responsibilities included cashing checks, accepting deposits, and verifying atm transactions.
Aetna Way of Excellence Award winner