Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyrone Geddie

Neptune ,NJ

Summary

Engaged team player with a proven track record at Aetna in enhancing small group case processing through technical problem-solving and collaborative decision-making. Skilled in process improvement and customer service. A level of expertise in both hard (UAT testing) and soft skills (team mentoring), driving results with precision and collaboration.

Overview

29
29
years of professional experience

Work History

PSS Tech Lead

CVS Health
Neptune, NJ
04.2018 - Current

Mentor Small group case install staff. Responsibilities include assisting with benefit setup, UAT testing, and reporting.

Sr Plan Coordination Consultant

Aetna
Neptune, NJ
10.2007 - 04.2018

Process Small group cases. Responsibilities included installing benefits, setting up ID cards, and bill preparation, and assisting staff with like tasks.

Plan Coordination Consultant

Aetna
Cranbury - Princeton, NJ
04.2001 - 01.2006

Process Small group cases. Responsibilities included installing benefits, setting up ID cards, and bill preparation.

Quality Analyst

Aetna
Cranbury, NJ
12.2000 - 04.2001

Quality review enrollment input. Responsibilities included verifying accuracy of enrollment input and providing feedback.

Enrollment Consultant

Prudential
Cranbury, NJ
08.1998 - 12.2000

Input new paper enrollments. Responsibilities included accurate input of enrollment, and contacting internal or external constituents for needed clarifications.

Customer Service Representative

First Investors Financial Services Inc.
Woodbridge, NJ
11.1997 - 07.1998

Provide customer service for a third party tuition management company. Responsibilities included fielding phone calls from private schools and posting transactions as needed.

Bank Teller

CoreStates Bank
Asbury Park, NJ
09.1995 - 11.1997

Process customer transactions thru teller window. Responsibilities included cashing checks, accepting deposits, and verifying atm transactions.

Education

Bachelor's - Business

William Paterson University
Wayne, NJ
05.2006

Associate - Business

Berkeley College
Woodbridge, NJ
03.2001

Skills

  • Technical problem solving
  • Collaborative decision-making
  • Process Improvement
  • Customer-Oriented

Accomplishments

Aetna Way of Excellence Award winner

Timeline

PSS Tech Lead

CVS Health
04.2018 - Current

Sr Plan Coordination Consultant

Aetna
10.2007 - 04.2018

Plan Coordination Consultant

Aetna
04.2001 - 01.2006

Quality Analyst

Aetna
12.2000 - 04.2001

Enrollment Consultant

Prudential
08.1998 - 12.2000

Customer Service Representative

First Investors Financial Services Inc.
11.1997 - 07.1998

Bank Teller

CoreStates Bank
09.1995 - 11.1997

Bachelor's - Business

William Paterson University

Associate - Business

Berkeley College
Tyrone Geddie