Tyrone Johnson
Lewisville,TX
Summary
Energetic communication professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform organizations of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Communications Associate
JPMorgan Chase
04.2016 - Current
- Developed 200-300 communications per year for departmental initiatives, procedure updates, unique customer events, project launches
- Worked with communications colleagues, subject matter experts, business leaders to plan and develop communications content, design, targeted audiences
- Maintained corporate website using content management systems and associated plugins.
- Contributed to strategic planning sessions with project managers to drive promotional success via communications
- Researched, refined, analyzed, summarized, made use of relevant information in preparation for communications
- Review existing and develop new engagement tactics to deliver messaging to executives, managers, operations, client-facing colleagues
- Monitor and analyze employee feedback and engagement metrics to measure effectiveness of communication efforts and identify areas for improvement.
Home Lending Corporate Trainer
JPMorgan Chase
09.2011 - 04.2016
- Organized and oversaw training from curriculum design to effective delivery across employee and management staff and across multiple locations
- Coordinated with subject matter experts and corporate leadership to identify training and development opportunities to improve quality and optimize performance
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
- Scheduled, performed, and tracked all recurring and refresher trainings
- Developed effective training manuals, modules, teaching aids - Ensured materials are current and effective
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Maintained knowledge of new methods and techniques for training, training requirements applicable to the organization and/or industry.
Loss Mitigation Specialist III
JPMorgan Chase
06.2009 - 09.2011
- Analyze borrowers’ financial documents, including tax returns, bank statements, pay stubs, profit and loss, and credit bureaus for workout options under applicable government, private / bank-owned guidelines
- Discuss customer home retention options with licensed real estate agents regarding.
- Analyzed credit, income, compliance, title documents, appraisals during underwriting process.
- Remained updated with latest information related to mortgage products, services being offered.
- Controlled loss by assessing risk, conducting system analysis, recommending policy solutions.
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA01.2017
Skills
- Change Management
- MS Office Applications
- Technical Writing
- Executive & Employee Communications
- Campaign Development
- Training and Development
- Presentation Materials
- Adobe Systems Creative Cloud
- Loan Servicing & Default
- Employee Readiness
- Canva
- Associated Press Style
Timeline
Senior Communications Associate
JPMorgan Chase
04.2016 - Current
Home Lending Corporate Trainer
JPMorgan Chase
09.2011 - 04.2016
Loss Mitigation Specialist III
JPMorgan Chase
06.2009 - 09.2011
Bachelor of Arts - Business Administration
Ashford University
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