Tyrone Johnson
Medford,MA
Summary
Ambitious, hard working and reliable with strong ability in task management. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
12
12
years of professional experience
Work History
Manager ( Key-Holder )
BOSS
Boston, MA
03.2024 - Current
- Resolved customer complaints quickly and efficiently while following company guidelines regarding refunds and exchanges.
- Ensured that all areas of the store were clean and organized according to company standards.
- Supervised daily shift operations while ensuring adherence to company policies and procedures.
- Responsible for training and developing staff to ensure compliance with company policies and procedures.
- Monitored daily sales activities to identify potential problems or opportunities for improvement.
- Performed daily opening and closing duties such as preparing the store for business hours and counting down registers at closing time.
Front Desk Manager
Equinox Sports Club
Boston, MA
05.2021 - 09.2023
- Supervise front desk operations to ensure that all guests received superior customer service from staff.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed member check-in procedures, and payments.
- Replied to telephone, email and in-person inquiries regarding memberships and guest concerns.
- Assisted with training new staff members on front desk procedures and policies.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Sales Associate
Under Armour
Boston, MA
09.2021 - Current
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Assisted customers with product selection, sizing and styling.
- Suggested ideas for improving store operations and increasing profits.
- Engaged customers in friendly, professional dialogue to determine needs.
Host
Encore Boston Harbor - Hotel Resort & Casino
Everett, MA
06.2019 - 03.2020
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered preferred tables and other special accommodations to VIP customers.
- Notified server after seating parties in section to facilitate prompt service.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Answered telephone to provide dining information and take party reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Supervisor
Planet Fitness
Webster, MA
10.2016 - 06.2019
- Established and enforced clear goals to keep employees working collaboratively.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Rehabilitation Technician
New England Therapy
Webster, MA
07.2014 - 08.2015
- Monitored and assisted both occupational and physical therapists during treatments.
- Documented and filed patient health reports and charts.
- Performed operational duties such as answering the phone, copying documents and updating schedule boards.
- Transferred and transported patients from one area to another area.
- Frequently checked up on patients and offered patients assistance on using the equipment.
- Accomplished clerical tasks, including inventory management, filing, copying and recordkeeping, to keep office operations smooth and efficient.
- Assisted specialists with administering situational or diagnostic tests to measure client's abilities.
- Modified assistive devices to make adaptive changes to equipment.
- Collaborated with others to discuss new opportunities.
Rehabilitation Technician
Kindred Health Care
Webster, MA
10.2012 - 05.2014
- Monitored and assisted both occupational and physical therapists during treatments.
- Documented and filed patient health reports and charts.
- Performed operational duties such as answering the phone, copying documents and updating schedule boards.
- Transferred and transported patients from one area to another area.
- Frequently checked up on patients and offered patients assistance on using the equipment.
- Accomplished clerical tasks, including inventory management, filing, copying and recordkeeping, to keep office operations smooth and efficient.
- Assisted specialists with administering situational or diagnostic tests to measure client's abilities.
- Modified assistive devices to make adaptive changes to equipment.
- Collaborated with others to discuss new opportunities.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FLSkills
- Organizational skills
- Training and coaching
- Conflict mediation
- Time management
- Event coordination
- Guest service
Timeline
Manager ( Key-Holder )
BOSS
03.2024 - Current
Sales Associate
Under Armour
09.2021 - Current
Front Desk Manager
Equinox Sports Club
05.2021 - 09.2023
Host
Encore Boston Harbor - Hotel Resort & Casino
06.2019 - 03.2020
Supervisor
Planet Fitness
10.2016 - 06.2019
Rehabilitation Technician
New England Therapy
07.2014 - 08.2015
Rehabilitation Technician
Kindred Health Care
10.2012 - 05.2014
High School Diploma -
Miami Northwestern Senior High School