Tyrone M Adams
Deland
Summary
Results-driven IT professional with 7 years of experience in formulating and implementing technological and business solutions. Proven ability to manage multiple projects effectively, consistently delivering on time and within budget. Collaborative leader with strong mentoring capabilities and exceptional communication skills.
Overview
21
21
years of professional experience
Work History
Desktop Support Technician III
DaVita Kidney Care INC.
08.2018 - 09.2025
- Provided Tier III escalation support for over 200 Regional Directors and 34,00 Facility Administrators
- Designed and Implemented KPI’s to track support process efficiency
- Supported Facility Administrator IT Boot Camps
- Streamlined cross-lane Communications to enhance escalation workflows
- Presented Monthly Operational Scorecards to Leadership
- Trained and Mentored New Hires and supported career development initiatives
Desktop Support Specialist
DaVita RX LLC
Orlando
04.2016 - 01.2018
- Provided support to an office of over 400 teammates
- Assisted with supporting Hardware upgrade and implementation of a Lifecycle policy
- Supported Closure Operations after business was sold
Technology Specialist
Network Connections INC.
Remote
04.2015 - 04.2016
- Supported over 40,000 DaVita Clients during major rollouts (Windows 10, Village Records)
- Maintained “Outstanding” performance rating on departmental metrics
Operations Specialist
Network Connections INC.
Remote
03.2014 - 04.2015
- Provided Vendor Support for Fresenius Kidney Care and US Renal
- Managed Scheduling and reporting for timely resolutions and billing
Professional VI / Floor Coach
DaVita Kidney Care INC.
06.2012 - 03.2014
- Led training and performance reviews for over 105 call center analysts
- Identified knowledge gaps and authored support documentation
- Improved onboarding processes and analyst metrics through procedural revisions
Helpdesk Supervisor
DaVita Kidney Care INC.
07.2011 - 06.2012
- Managed 7-15 direct reports; led hiring and onboarding
- Produced detailed performance and trend reports using IEX software
- Enhanced helpdesk operations through cross-team collaboration
Team Lead / Hardware Technical Specialist
DaVita Kidney Care INC.
02.2010 - 07.2011
- Oversaw Staging and Repair of Servers, managed over $10 million in IT Assets
- Directed contractor teams Server deployments and DIGI Interface projects
- Delivered Monthly Financial reports with 100% inventory accuracy
Inventory Control Specialist
DaVita Kidney Care INC.
01.2008 - 02.2010
- Managed $14 million in company-wide inventory, implementing mobile tracking to enhance accuracy and accessibility
- Created trend analysis reports to inform inventory replenishment strategies and improve stock availability
Desktop Service Support Analyst
DaVita Kidney Care INC.
08.2007 - 01.2008
- Developed Training for Thin Client troubleshooting and call transfer pilots
- Authored and Maintained knowledgebase articles
- Certified on Dell and HP Hardware
Helpdesk Analyst
DaVita Kidney Care INC.
11.2004 - 08.2007
- Collaborated with 2nd level groups to troubleshoot and resolve technical issues
- Trained New Teammates in Remedy Ticketing System
- Participated in HDI Boot Camp to enhance skills in help desk operations
Education
Associate in Specialized Business Degree -
York Technical Institute
York, PA05-2002
Basic Non-Commissioned Officers Course - Leadership / Management at Squad Level
Newport News, VA01-1998
Skills
- IT Service Management
- Service Now
- Remedy Service Management
- Windows 11
- MacOS Support
- Symantec AV Enterprise
- MS Office 365
- Legacy System Support
- Cisco VPN client
- LANdesk
- Microsoft Teams
- Visio Professional
- Network Servers
- PC Workstations
- Laptops
- Network Printers
- Local Printers
- Scanners
- Ethernet Routers
- Switches
- Media converters
- DHCP Server
- RJ45 termination
- Fiberoptic cabling
- Troubleshooting Skills
- Inter-Personal Skills
- Oral Communication
- Written Communication
- Multitasking
- Initiative
- Management Skills
- Leadership Skills
- Team Skills
- Network Cabling
- Google Chrome
- Microsoft Edge
Timeline
Desktop Support Technician III
DaVita Kidney Care INC.
08.2018 - 09.2025
Desktop Support Specialist
DaVita RX LLC
04.2016 - 01.2018
Technology Specialist
Network Connections INC.
04.2015 - 04.2016
Operations Specialist
Network Connections INC.
03.2014 - 04.2015
Professional VI / Floor Coach
DaVita Kidney Care INC.
06.2012 - 03.2014
Helpdesk Supervisor
DaVita Kidney Care INC.
07.2011 - 06.2012
Team Lead / Hardware Technical Specialist
DaVita Kidney Care INC.
02.2010 - 07.2011
Inventory Control Specialist
DaVita Kidney Care INC.
01.2008 - 02.2010
Desktop Service Support Analyst
DaVita Kidney Care INC.
08.2007 - 01.2008
Helpdesk Analyst
DaVita Kidney Care INC.
11.2004 - 08.2007
Associate in Specialized Business Degree -
York Technical Institute