TYRONE PARKS
Chino,CA
Summary
Dedicated customer service professional with 5 years of experience in handling inquiries, resolving customer issues, and ensuring customer satisfaction. Proven ability to effectively communicate with customers and provide exceptional service in a fast-paced environment. Skilled in conflict resolution, multitasking, and maintaining a positive attitude to drive customer loyalty and retention. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Diaper Bank Coordinator Assistant
Community Action Partnership Of San Bernardino County
03.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Customer Specialist
Carmax
10.2022 - 12.2023
- Resolved customer inquiries and issues regarding vehicle purchases, trade-ins, and related services
- Conducted product demonstrations and test drives, guiding customers through the vehicle selection process
- Collaborated with team members to ensure a seamless customer experience from initial contact to vehicle delivery
- Utilized CRM software to maintain accurate customer records and follow up on potential sales opportunities
- Contributed to a positive and welcoming showroom environment, enhancing overall customer satisfaction.
Assistant Manger
S.E.G
03.2022 - 10.2022
- Overseen and directed the daily responsibilities of Public Safety Staff
- Managed the daily shift schedule for all Public Safety Staff
- Reviewed all leave and overtime requests for the Public Safety Staff
- Directed operations at incident scenes, service calls, and special events.
Armed Customer Support
Loomis
06.2021 - 04.2022
- Executed all duties within and outside of vehicles, including the carry and use of Firearms
- Adhered to licensure and/or certification requirements for operating company vehicles and carrying firearms
- Ensured compliance with state, company, federal safe driving, and firearm use standards.
Jr. Loan Officer
LendBee
04.2019 - 06.2021
- Highly motivated and detail-oriented junior loan officer with a strong passion for helping individuals and businesses achieve their financial goals
- Proficient in analyzing financial data and assessing loan applications to determine eligibility and risk level
- Skilled in building and maintaining client relationships through excellent communication and customer service
- Experienced in conducting thorough credit checks and verifying financial documents to ensure accuracy and compliance with lending regulations
- Familiar with various loan products and able to provide guidance and recommendations based on individual client needs and financial circumstances
- Collaborative team player, capable of working alongside senior loan officers and underwriters to facilitate smooth loan approval processes
- Strong organizational and multitasking abilities, adept at managing multiple loan files simultaneously while meeting tight deadlines
- Continuously updating knowledge of industry trends and regulations to provide clients with the most relevant and up-to-date information
- Proficient in using loan management software and other relevant tools to streamline loan processing and enhance efficiency in the workplace.
Loan Officer Assistant
New American Funding
01.2018 - 03.2019
- Highly skilled loan officer assistant with exceptional tasking abilities and ability to manage multiple loan files simultaneously
- Proven track of meeting tight deadlines while maintaining accuracy and attention to detail
- Continuously updates knowledge of industry trends and regulations to provide clients with the most relevant and up-to-date
- Proficient in using loan management software and other relevant tools to streamline loan processing and enhance workplace efficiency
- Strong communication and interpersonal skills, fostering positive relationships with clients and colleagues
- Highly organized and detail-oriented, ensuring all necessary documentation is completed accurately and efficiently
- Collaborative team player, able to work closely with loan officers and other members of the lending team.
Youth Alcohol and Drug Counselor
Touchstones
03.2017 - 12.2017
- Delivered treatment services to residents through individual counseling, group sessions, and recreational activities
- Maintained a primary caseload of residents, develop tailored treatment plans, and evaluate progress
- Drove enhancements in customer satisfaction through proactive complaint resolution and customer feedback.
Youth Partner
Olive Crest
09.2016 - 02.2017
- Supervised youth in a Residential group home, providing mentoring, teaching independent living skills, crisis management, and medication administration
- Mentor and guide youth in developing independent living skills and positive behaviors
- Implement living skills and positive behaviors
- Implement behavior modification strategies and crisis management techniques when necessary.
Field Service Coordinator/ CSR
Solugenix
10.2012 - 08.2016
- Provided support and technical troubleshooting of medical equipment, acting as the liaison between field personnel and customers
- Ensured compliance with documentation guidelines within the customer database
- Participated in an on-call rotation to offer technical assistance to customers.
Education
Criminal Justice -
UNIVERSITY OF PHOENIX
Media Technology Science -
Polytechnic High School
Skills
- Collaboration
- Leadership
- Diplomacy
- Adaptability
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Professional Highlights
- Leadership and Operations Management: Successfully supervised and directed daily operations across diverse roles demonstrating strong leadership and organizational skills.
- Customer Service and Conflict Resolution: Consistently delivered exceptional customer service, managing inquiries resolving conflicts, and ensuring high-quality customer experiences.
- Compliance and Safety: Demonstrated commitment to compliance, adhering to licensure, certification, and safety standards across various roles.
Personal Information
Title: Customer Specialist . Sales
Volunteer Experience
The Rock Christian Fellowship, Youth Mentor, 04/01/10, 04/30/20, Completed the Daily Vehicle Inspection Report (DVIR) at the start and end of each route
Training
- INTERNATIONAL CUSTOMER SERVICE ASSOCIATION, Customer Service Excellence Certification, 12/01/12
- CUSTOMER SERVICE INSTITUTE, Certified Customer Service, 04/01/17
Timeline
Diaper Bank Coordinator Assistant
Community Action Partnership Of San Bernardino County
03.2024 - Current
Customer Specialist
Carmax
10.2022 - 12.2023
Assistant Manger
S.E.G
03.2022 - 10.2022
Armed Customer Support
Loomis
06.2021 - 04.2022
Jr. Loan Officer
LendBee
04.2019 - 06.2021
Loan Officer Assistant
New American Funding
01.2018 - 03.2019
Youth Alcohol and Drug Counselor
Touchstones
03.2017 - 12.2017
Youth Partner
Olive Crest
09.2016 - 02.2017
Field Service Coordinator/ CSR
Solugenix
10.2012 - 08.2016
Criminal Justice -
UNIVERSITY OF PHOENIX
Media Technology Science -
Polytechnic High School
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