Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

Tyrone Powell

Chicago,IL

Summary

Dynamic Client Application Analyst with a proven track record at RAS Data Services, Inc., enhancing application integration and driving business process improvements. Skilled in troubleshooting and fostering teamwork, I excel in mentoring peers and delivering exceptional end-user support, ensuring seamless technology adoption and high-quality service delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Client Application Analyst

RAS Data Services, Inc.
04.2015 - Current
  • Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
  • Mentored junior team members by providing guidance on best practices for coding techniques as well as navigating complex organizational structures.
  • Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application development.
  • Provided exceptional end-user support, resolving technical issues quickly and efficiently.

IT Service Desk Analyst

United Airlines
12.2005 - 04.2015
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
  • Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.

Education

Bachelor of Science - IT Network Security

DeVry University
Chicago, IL
05-2013

Skills

  • Customer support
  • Application integration
  • Business process improvement
  • Application analysis
  • Complex Problem-solving
  • Database optimization
  • End-user training
  • Network administration
  • Software development
  • Database maintenance
  • Application installation
  • Software testing
  • Programming
  • Network security
  • Technical documentation
  • User training
  • IT support
  • System administration
  • Software integration
  • Software quality assurance
  • [Type] coding
  • Systems software
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving
  • Multitasking Abilities
  • Team collaboration
  • Decision-making
  • Adaptability and flexibility
  • Self motivation
  • Network configuration
  • Analytical thinking
  • Professionalism
  • System testing
  • Written communication
  • Troubleshooting
  • Quality assurance
  • System maintenance

Affiliations

  • National Society of Black Engineers (NSBE)

Certification

  • Certified Project Manager, The Local Government Division (Branch of State of Illinois Comptroller’s Office) - March 2003 – July 2003
  • Microsoft January 2005 - Current

Languages

English
Full Professional

Interests

  • Embracing outdoor adventures such as Softball and Umpiring
  • Volunteering with youth sports programs as a Coach
  • Supporting STEM education initiatives and mentorship programs
  • Watching Movies and TV Shows
  • Volunteering at local animal shelters and rescue organizations

Timeline

Client Application Analyst

RAS Data Services, Inc.
04.2015 - Current

IT Service Desk Analyst

United Airlines
12.2005 - 04.2015

Bachelor of Science - IT Network Security

DeVry University

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Tyrone Powell