Tyrone Robinson
Jacksonville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
OEConnection LLC
02.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed 176+ Customers
- Contributed additional revenue to sales plans through resale opportunities.
- Created product training plans centered on customer success and satisfaction.
- Wrote and updated sales and service contracts for software sales.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Production Manager
Crash Champions
01.2020 - 02.2023
- Assisted management in maintaining high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Utilized data analysis tools to identify and resolve production issues.
- Reviewed work for quality and compliance with company standards and design specifications.
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity and revenue by 30%.
Collision Estimator
Service King Collision
12.2017 - 12.2019
- Assisted management in maintaining high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Auto Collision Estimator
Caliber Collision
10.2015 - 12.2017
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
Education
High School Diploma -
Seneca
Buffalo, NY06.2024
Skills
- Key holder experience
- Product and service solutions
- Solution selling
- System implementation
- Reading Comprehension
- Microsoft Office Suite
- Process Optimization
- Professional telephone demeanor
- Escalation management
- Problem-solving abilities
- Computer Proficiency
- CRM system proficiency
Timeline
Customer Success Specialist
OEConnection LLC
02.2023 - Current
Production Manager
Crash Champions
01.2020 - 02.2023
Collision Estimator
Service King Collision
12.2017 - 12.2019
Auto Collision Estimator
Caliber Collision
10.2015 - 12.2017
High School Diploma -
Seneca
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