Tyrone St Clair

• Oversaw facility premises to enforce security and safety protocols.
• Conducted regular patrols to deter unauthorized access and maintain a secure environment.
• Executed prompt responses to alarms and incidents, facilitating communication with local law enforcement when necessary.
• Recorded security breaches and incident reports for management review.
• Assisted in training new security personnel on operational procedures and emergency protocols.
• Collaborated with clients to address specific security needs, ensuring customer satisfaction and trust.
• Directed guests around building and answered accessibility questions.
• Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
• Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
• Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
• Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
• Ensured secure access to facilities by verifying identification and implementing visitor protocols.
• Maintained detailed reports of daily activities, incidents, and irregularities for management review.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
• Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
• Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
• Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
• Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
• Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Investigated suspicious activities and persons to maintain security of premises.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Issued access cards to authorized personnel to monitor access points.
• Responded quickly to emergency situations to assess and deflect issues.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Wrote detailed reports of all security breaches and investigations.

Started working at the Swire/Coca Cola Distribution Center as an unarmed Security Officer with Alert Security manning the truck gates. I worked the 3rd shifts and weekends as the only guard checking in and out Coke delivery trucks, common carrier trucks from across the US and visitors to the site. After 7 years Alert lost the contract for that site and were replaced by GardaWorld in November of 2022. I continued on with GardaWorld for 3+ years until March 2026 when they lost the contract for that site.