Tyrus Russell
Workforce Administrator
Atlanta,GA
Summary
Driven Workforce Administrator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Service Workforce Administrator
The Home Depot
Atlanta, GA
05.2016 - Current
- Account for and update schedule exceptions in Verint Impact 360 including late arrivals, absenteeism, leaves of absence, early departures, special events, etc. Update associate timecards in Kronos as appropriate.
- Maintain headcount and hierarchy details of assigned line(s) of business, including associate movement and/or status, and updating systems of record as appropriate.
- Process requests for reporting to include absenteeism, leave of absence detail, worked/paid hours, or similar.
- Complete administrative support work as requested to include meeting scheduling and calendar management.
- Conduct regular validation/synchronization work between systems and departments to include Verint Impact 360, separate reports and databases, and Human Resources partners.
Guest Service Team Leader
Target
Fayetteville, GA
10.2011 - 04.2016
- Evaluated team by reviewing customer feedback and key performance indicators.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
Bachelor of Science - Management Information Systems
Southern New Hampshire University
Hooksett, NH 02.2022 - Current
Skills
Administration and management
Workflow planning
Strategic planning
Timeline
Bachelor of Science - Management Information Systems
Southern New Hampshire University
02.2022 - Current
Service Workforce Administrator
The Home Depot
05.2016 - Current
Guest Service Team Leader
Target
10.2011 - 04.2016