Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Ty S. Carr

Suffolk,VA

Summary

Experienced Customer Service Specialist who can prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Proven ability to successfully handle escalated customer support issues. Personable and dedicated customer service representative with experience in the retail industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction. Passionate about building relationships and cultivating partnerships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Advocate

Lowes Home Centers
Suffolk, VA
06.2024 - Current
  • Implemented problem-solving skills to resolve customer issues quickly and efficiently.
  • Developed strong customer relationships to encourage repeat business.
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Managed incoming calls from customers in a professional manner.
  • Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Assistant Volunteer

Suffolk Parks and Recreation
Suffolk, VA
01.2022 - 05.2024
  • Compiled data on volunteer activity for reporting purposes.
  • Coordinated volunteer schedules and managed volunteers' availability.
  • Provided support to staff members in the recruitment and selection of volunteers.
  • Prepared documents such as job descriptions, contracts, waivers and other relevant paperwork for new volunteers.
  • Organized events, meetings and activities to engage volunteers.
  • Attended external events related to volunteering opportunities in order to promote the organization's mission and recruit additional talent into its ranks.
  • Encouraged positive feedback from existing volunteers by responding promptly to any complaints or suggestions.
  • Collaborated with program managers to ensure that volunteer roles were properly filled.

Education

High School Diploma -

Kings Fork High School
Suffolk, VA
06-2022

Bachelor of Arts - Cybersecurity

Old Dominion University
Norfolk, VA

Skills

  • Sales experience
  • Forklift Operation
  • Shipment Processing
  • Inventory and staging
  • Stock allocation
  • Product Inspection
  • Palletizing
  • Order Processing
  • Written and oral communication skills
  • Project management

Certification

  • Forklift Operator
  • Counter Balance Aisle Reach Truck Operator
  • Electric Pallet Jack Operator

Accomplishments

  • Dean's List Student

References

References available upon request.

Timeline

Customer Service Advocate

Lowes Home Centers
06.2024 - Current

Assistant Volunteer

Suffolk Parks and Recreation
01.2022 - 05.2024

High School Diploma -

Kings Fork High School

Bachelor of Arts - Cybersecurity

Old Dominion University

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Ty S. Carr