Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyse Maestas

Scottsdale,AZ

Summary

I am confident that my skills and experience make me a strong candidate for any position that requires exceptional customer service and sales skills, as well as a deep knowledge of the craft cocktail industry. I pride myself on being a highly motivated individual looking to learn and grow within a company, constantly seeking ways to improve on these skills and knowledge. Whether I am working behind the bar or interacting with customers, I remain dedicated to providing the best possible experience for everyone I encounter. In addition to superior customer service skills and cocktail knowledge, I am also highly organized and detail-oriented. Able to manage multiple tasks and priorities at once, always looking for ways to streamline processes and improve efficiency. I believe that my passion, dedication, and hard work ethic make for an ideal candidate for a bartending position within the craft cocktail industry. I look forward to the opportunity of contributing this passion and skill to a dynamic team. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

12
12
years of professional experience

Work History

Lead Executive Bartender/Shift manager

Jammyland Craft Cocktail Bar and Reggae Kitchen, NV
2018.05 - 2023.06
  • Provide outstanding guest experience
  • Maintain bar cleanliness, Follow proper sanitation and hygiene standards
  • Build drinks with efficiency while maintaining consistent high quality products
  • Follow proper measurements and recipes
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained and mentored new employees to maximize team performance
  • Supervised employees and oversaw quality compliance with company standards for food and services

Barback/Host

Jammyland Craft Cocktail Bar Reggae Kitchen
2017.09 - 2018.05
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Greeted customers and provided friendly, knowledgeable service.
  • Replenished Wells. Made all menu required Syrups, garnishes, and juices
  • Assisted in setting up and breaking down bar area for special events.
  • Greeted customers and provided friendly, knowledgeable service

Subject Matter Expert

Knoah Solutions, NV
2016.06 - 2016.11
  • (SME)- Huawei
  • Coach agents on providing excellent customer service
  • Relieve agents of escalated phone calls
  • Superviseand lead agents
  • Correct time cards
  • Pull reports on agent statistics
  • Handle corporate email accounts.

Technical Support Specialist/Customer Care Agent

AT&T Mobility
  • Handle all inbound technical support issues, provide a resolution and extraordinary customer experience ina timely manner
  • Provide sales information to customers, regarding new products
  • Accomplishments- Number one agent in the Country 4 months in a row.

Technical Support Agent

Convergys Corp
2014.11 - 2016.03
  • Huawei
  • Provide technical support/customer service to incoming call inquiries and sale products
  • Provide emailsupport with various Outlook platforms
  • Responsibilities included providing excellent customer service whilemaintaining company metrics
  • Responding to email inquiries in a timely and professional manner
  • Educatecustomers on all products and policies.

Receptionist/Front Desk Associate

D-ink Laser Center Albuquerque NM
2011.08 - 2014.10
  • Greet incoming clients, schedule appointments and remind customers of upcoming appointments
  • Educatecustomers on sales and services
  • Handle all financial transactions, along with clients post treatment

Education

Some College (No Degree) -

Albuquerque High School
Albuquerque, NM

Skills

  • Excellent Communication Skills, Classically trained Craft Bartender, Extensive cocktail knowledge, Great Customer Service and team skills
  • Problem Resolution
  • Computer Skills, Detail Oriented, Cash Handling, Sales,
  • Management/Lead experience
  • Great with Cocktail recipe and menu knowledge memorization
  • Outgoing and personable
  • Punctual and Dependable

Accomplishments

BarSmarts Certified

  • Achieved article in "Distillers Magazine" through effectively helping with creation of menu.
  • Made "Tales Of The Cocktail" Top 50 bars in America 2022

Timeline

Lead Executive Bartender/Shift manager

Jammyland Craft Cocktail Bar and Reggae Kitchen, NV
2018.05 - 2023.06

Barback/Host

Jammyland Craft Cocktail Bar Reggae Kitchen
2017.09 - 2018.05

Subject Matter Expert

Knoah Solutions, NV
2016.06 - 2016.11

Technical Support Agent

Convergys Corp
2014.11 - 2016.03

Receptionist/Front Desk Associate

D-ink Laser Center Albuquerque NM
2011.08 - 2014.10

Technical Support Specialist/Customer Care Agent

AT&T Mobility

Some College (No Degree) -

Albuquerque High School
Tyse Maestas