Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Tyshanna Stephens

Oklahoma City,OK

Summary

Courteous and reliable Take-Out Specialist contributing exemplary customer service and attention to detail. Delivers friendly engagement and efficient service in high-volume work environment.

Goal-oriented Vendor with proven track record of increasing sales, streamlining processes and accurately determining potential buyers. Friendly and outgoing worker with dedication to reliability and efficiency. Skilled at route planning and collaboration.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

11
11
years of professional experience

Work History

Fulfillment Associate

Amazon.Inc
10.2022 - Current
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.

To-Go Specialist

Olive Garden
11.2017 - Current
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Filled faxed, mobile and online orders accurately, efficiently and on-time.
  • Created contact database from online, mobile and phone customers to tailor offers and promotions matching habits and preferences.
  • Checked during and after production to verify order accuracy, including sides, napkins and utensils.
  • Stayed up to date on inventories, supplies and customer orders.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

CNA

Ranchwood Nursing Center
03.2021 - 01.2022
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted patients with daily living activities, promoting independence and dignity.

Server

Steak n Shake
01.2015 - 08.2020
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Fast Food Cashier

Johnnies Charcoal Broiler
09.2016 - 10.2017
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Processed credit card payments and ensured customers signed counter slips.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Informed customers of final bill tab and processed form of payment.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Reviewed contents on food trays to check receiving complete order.
  • Accurately made change for cash transactions.
  • Received food orders from patients and families, and explained offerings.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Served drinks and prepared specialty beverages.

Education

High School Diploma -

Harper Academy
Oklahoma City, OK
2017

Skills

  • Route planning
  • Recordkeeping
  • Friendly and personable
  • Direct sales
  • Team building
  • Relationship development
  • Organization
  • Team management
  • Planning and coordination
  • Communications
  • Customer service
  • Process improvement
  • Willing to learn
  • Attention to detail
  • Teamwork and collaboration

Education and Training

HighSchoolGed

Timeline

Fulfillment Associate

Amazon.Inc
10.2022 - Current

CNA

Ranchwood Nursing Center
03.2021 - 01.2022

To-Go Specialist

Olive Garden
11.2017 - Current

Fast Food Cashier

Johnnies Charcoal Broiler
09.2016 - 10.2017

Server

Steak n Shake
01.2015 - 08.2020

High School Diploma -

Harper Academy

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