Tyshauna Hopson
Columbus
Summary
Dynamic leader with expertise in operational efficiency and customer service excellence. At Noodles & Company, enhanced sales by implementing strategic promotional initiatives. Proven ability in staff training and conflict resolution, fostering a motivated team environment. Adept at relationship building and problem solving, ensuring high customer satisfaction and streamlined operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Noodles & Company
Westerville
10.2024 - 03.2026
- Managed daily operations to enhance workflow efficiency in fast-paced restaurant environment.
- Oversaw inventory management to ensure consistent stock levels and support service quality.
- Trained and mentored staff on service standards and food safety procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Developed staff schedules for optimal coverage during peak hours and special events.
- Implemented promotional strategies to enhance customer engagement and sales growth.
Open/Close Manager
Wendy's
Obetz
08.2023 - 06.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations to enhance quality service and drive customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained and mentored staff on menu items and customer service standards, improving team knowledge and service delivery.
- Managed inventory levels and ordered supplies to ensure consistent stock availability and prevent service delays.
Call Center Representative
Shaklee Corporation
Groveport
03.2019 - 05.2019
- Answered incoming calls, delivering professional and knowledgeable service to enhance customer trust.
- Resolved customer complaints and issues efficiently, enhancing customer experience and retention.
- Assisted customers with product inquiries and order placement, ensuring satisfaction and timely processing.
- Maintained accurate records of customer interactions and transactions.
Account Representative
Novaserv professional
Pickerington
12.2018 - 03.2019
- Managed client accounts, fostering strong customer relationships to enhance satisfaction and retention.
- Resolved customer complaints promptly, improving client trust and loyalty.
- Facilitated communication between clients and internal teams, ensuring smooth project execution and alignment on objectives.
- Acted as primary contact and support for maintaining account information and opening and closing accounts.
- Coordinated product demonstrations and training sessions for clients and staff.
Call Center Representative
Gap Inc.
Groveport
12.2017 - 11.2018
- Resolved customer complaints and issues to enhance satisfaction.
- Assisted customers with product inquiries and order placement.
- Maintained accurate records of customer interactions and transactions.
- Trained new representatives on call handling procedures to ensure consistent service quality.
- Maintained compliance with company policies during customer interactions to uphold operational standards.
Crew Member
Taco Bell
Columbus
04.2016 - 09.2018
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Prepared and assembled menu items according to established recipes and standards.
- Ensured cleanliness and organization of dining area and kitchen, promoting a welcoming atmosphere.
- Executed cash register transactions with precision, contributing to smooth customer experiences.
Line Worker
Genjigo
Columbus
01.2017 - 11.2017
- Operated machinery for production line tasks, ensuring efficiency and safety standards.
- Packaged finished goods for shipment while adhering to safety protocols.
- Cleaned work area at end of shift, promoting safety and organization for team members.
- Collaborated with team members to meet management deadlines and achieve production goals.
Education
High school diploma -
Eastmoor Academy
06-2018
Skills
- Customer service
- Operational efficiency
- Staff training
- Team leadership
- Conflict resolution
- Communication skills
- Problem solving
- Detail orientation
- Relationship building
- Strategic thinking
- Pricing strategies
- Adaptability
- Time management
- Store opening and closing procedures
- Accurate cash handling
- Policies and procedures
- Employee supervision and motivation
Certification
Driver's License
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Noodles & Company
10.2024 - 03.2026
Open/Close Manager
Wendy's
08.2023 - 06.2024
Call Center Representative
Shaklee Corporation
03.2019 - 05.2019
Account Representative
Novaserv professional
12.2018 - 03.2019
Call Center Representative
Gap Inc.
12.2017 - 11.2018
Line Worker
Genjigo
01.2017 - 11.2017
Crew Member
Taco Bell
04.2016 - 09.2018
High school diploma -
Eastmoor Academy