Tyshawn Martin
Glendale,AZ
Summary
As a dedicated banking professional with extensive experience in account resolution, collection, and customer service, I possess a strong skill set in compliance and client relationship management. My proven ability to meet performance goals, resolve complex issues, and deliver exceptional customer support in fast-paced financial environments has consistently resulted in positive outcomes.
Overview
11
11
years of professional experience
Work History
Senior Account Resolution Representative
Wells Fargo
10.2018 - Current
- Assist clients with repayment options, and account recovery strategies
- Perform complex transactional task
- Research and Skipping
- Train and mentor new representatives on skip loss recovery process and procedures
Team Lead
Direct Energy
03.2015 - 07.2018
- Coached team members in techniques necessary to complete job tasks.
- Business/Residential Sales and Retention
- Liaison for operations manager, supervisors, and associates to ensure that business operations are met.
Education
High School Diploma -
Central High
Phoenix, AZ05-2007
Skills
- Risk assessment
- Negotiation & Sales
- Client Relationships Management
- Multitasking
- Account Resolution & Collections
- Project Management
Timeline
Senior Account Resolution Representative
Wells Fargo
10.2018 - Current
Team Lead
Direct Energy
03.2015 - 07.2018
High School Diploma -
Central High
Awards
- Lean Six Sigma - Yell Belt
- Manager Spotlight Award
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