Sonya Baker
West Des Moines,IA
Summary
Hardworking Account Representative enthusiastic about working with delinquent clients. Bringing 6+ years of experience, strong attention to detail and excellent time management skills.
Overview
19
19
years of professional experience
Work History
Senior Account Resolution Representative
Wells Fargo
West Des Moines, IA
01.2016 - Current
- Provide customer service while collecting and negotiating terms of repayment on outstanding balances.
- Trained and coached new hire team members servicing delinquent accounts.
- Met or exceeded metric thresholds on consistent basis.
- Work effectively in a structured, flexible, adaptable and changing call center
- Build successful relations with customers
- Educate customers
Sous Chef
Meals Like Mom
McHenry, IL
11.2011 - 08.2015
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Receptionist
Allendale, Inc
McHenry, IL
11.2001 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Process brokerage account and processed check and wire requests
- Coordinate travel arrangements
- Date entry
Education
Associate of Arts -
Hawkeye Community College
Waterloo, IA01.1983
Skills
- Debt Repayment Negotiation
- Customer Needs Assessments
- Persuasive Negotiations
- Attaining Quotas
- Skip Tracing
- Payment Scheduling
- Service Quality Standards
- Dispute Resolution
- Excellent Nonverbal Communication Skills
- Auto Dialers
Timeline
Senior Account Resolution Representative
Wells Fargo
01.2016 - Current
Sous Chef
Meals Like Mom
11.2011 - 08.2015
Receptionist
Allendale, Inc
11.2001 - 07.2010
Associate of Arts -
Hawkeye Community College