Tyshiana Earhart
San Jose,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated Job Title offering valuable contributions in all facets of administrative activities derived from diverse, Number-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
Work History
Server
Bowlero Lanes
Cupertino, CA
01.2024 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Receptionist
Career Strategies Inc
Oakland, CA
10.2022 - 03.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
Customer Service Associate
LAZ Parking
Santa Clara, CA
06.2020 - 10.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
Air Cargo Specialist
UPS Freight
Hayward, CA
11.2018 - 04.2020
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Entered shipping information into computer system and estimated freight and postal rates.
- Examined cargo and freight shipments to check goods' condition.
Education
GED - Customer Service Management
San Jose Job Corps Center
San Jose, CA10.2009
Skills
- Guest Engagement
- Table Bussing
- Daily specials memorization
- Table Setting
- Order delivery practices
- Food Running
- Food inspection
- Order Management
- Safe Food Handling
- Supply Restocking
- Front-of-house display creation
- Suggestive Selling
Affiliations
- International Association of Administrative Professionals
Timeline
Server
Bowlero Lanes
01.2024 - Current
Receptionist
Career Strategies Inc
10.2022 - 03.2023
Customer Service Associate
LAZ Parking
06.2020 - 10.2022
Air Cargo Specialist
UPS Freight
11.2018 - 04.2020
GED - Customer Service Management
San Jose Job Corps Center