Tyshon Chandler
Summary
Dynamic professional with extensive experience at George Dapper Inc as a Dispatcher/Bus Driver, excelling in route planning and customer service. Proven ability to enhance operational efficiency through GPS tracking and process improvements, resulting in increased customer satisfaction. Strong problem-solving skills and a commitment to teamwork drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Dispatcher/Bus Driver
George Dapper Inc
04.2016 - Current
- Coordinated daily dispatch operations to ensure timely deliveries and optimal route planning.
- Monitored fleet performance using GPS tracking systems to enhance operational efficiency.
- Communicated with drivers to provide real-time updates and address concerns promptly.
- Implemented process improvements that reduced delivery delays and increased customer satisfaction.
Customer Service Representative
Walmart
10.2022 - 08.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined order processing procedures, enhancing response times and customer satisfaction.
- Mentored junior representatives, fostering a collaborative team environment and improving service quality.
- Conducted regular training sessions on product knowledge to ensure accurate information dissemination.
Education
Associate of Science - Business Administration
Berkeley College
New York, NY05-2003
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Route planning
- Route navigation
- Incident reporting
- Conflict resolution
- Verifying coverage
- Map reading
- Emergency protocols
- Adjusting routes
- Call handling
- Training new hires
- Teamwork and collaboration
- Relationship building
Timeline
Customer Service Representative
Walmart
10.2022 - 08.2023
Dispatcher/Bus Driver
George Dapper Inc
04.2016 - Current
Associate of Science - Business Administration
Berkeley College
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