Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyshonda Bunkley

Atlanta,GA

Summary

Dynamic leader with proven success in team supervision and customer service management at Kroger, enhancing customer satisfaction and loyalty. Expert in POS system operation and conflict resolution, I excel in fostering teamwork and implementing creative solutions to reduce complaints. Skilled in cash handling and staff training, my approach significantly improves operational efficiency.

Overview

15
15
years of professional experience

Work History

Shift Leader

Velvet Taco
12.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Kitchen Manager

TopGolf
08.2019 - 12.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

Front End Supervisor

Walmart
10.2013 - 08.2019
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

Customer Service Manager

Kroger
09.2009 - 09.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Culinary Arts -

The Art Institute of Atlanta
Atlanta, GA

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Decision-making capabilities
  • Flexible Schedule
  • Team motivation
  • Training Assistance
  • Strong verbal and written communication
  • Team Supervision
  • Team Collaboration and Leadership
  • Customer Service Management
  • Conflict Resolution
  • Creative Problem-Solving
  • Staff Supervision
  • POS System Operation
  • Inventory Counts

Timeline

Shift Leader

Velvet Taco
12.2021 - Current

Kitchen Manager

TopGolf
08.2019 - 12.2021

Front End Supervisor

Walmart
10.2013 - 08.2019

Customer Service Manager

Kroger
09.2009 - 09.2013

Culinary Arts -

The Art Institute of Atlanta

Similar Profiles

CREATE PROFILE
Tyshonda Bunkley