Tyson Bracy
San Jose,CA
Summary
Dedicated dental office professional with over a decade of experience in front desk operations, treatment coordination, and insurance billing. Demonstrates strong organizational skills and adherence to HIPAA guidelines while enhancing office efficiency and patient satisfaction. Recently reentered the workforce, bringing renewed focus on compassionate patient interactions.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Grace Baptist Church/Grace Solutions
San Jose, CA
07.2020 - Current
- Established employee schedules and delegated tasks to optimize team operations.
- Conducted inspections and supported clients to maintain safety and compliance standards.
- Supervised daily shift operations for Grace Baptist Church ministries and Grace Solutions services.
- Scheduled staff and volunteers for worship, events, and community support programs.
- Trained team members on safety procedures, service standards, and site expectations.
Mail Carrier
United States Post Office
San Jose, California
12.2024 - 09.2026
- Delivered mail and packages along assigned United States Post Office routes.
- Delivered packages and letters to residential customers.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Sorted mail to be delivered according to route and customer address.
- Sorted outgoing and incoming mail for accurate postal delivery.
- Scanned packages for delivery tracking.
- Scanned labels on letters or parcels to confirm receipt.
- Scanned packages at delivery point for accurate tracking.
- Collected signatures from recipients of registered mail items.
- Inspected vehicle readiness before completing daily mail carrier routes.
- Operated a vehicle in accordance with safety regulations.
- Followed United States Post Office safety rules during all route deliveries.
- Reported any damaged or missing mail items to supervisor immediately.
- Ensured compliance with federal laws related to privacy protection.
Customer Service Representative
Public Storage, Inc
San Jose, California
04.2025 - 05.2026
- Answered customer calls and resolved questions about unit access, payments, and account details.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Assisted self-storage customers with rentals, move-ins, move-outs, and lease paperwork at Public Storage sites.
- Scheduled storage unit tours and explained unit sizes, pricing, and facility features.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed rent payments, receipts, and tenant account updates using property office systems.
- Collected deposits or payments and arranged for billing.
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported delinquency follow-up by contacting tenants about overdue accounts and payment options.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared lease agreements, notices, and move-out documents following company procedures.
Warehouse Worker
Compass Group USA
San Jose, California
04.2024 - 07.2025
- Picked orders for cafeterias, kitchens, and catering operations
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Loaded carts and pallets for internal delivery routes
- Staged and sorted multiple types of products for loading.
- Stocked warehouse shelves with dry goods, beverages, and supplies
- Maintained clean storage areas and followed sanitation standards
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space for efficient storage of products.
- Maintained stock levels in accordance with company policies.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Monitored inventory levels to ensure adequate stock availability. in accordance with company policies.
Package Handler
United Parcel Service, UPS
San Jose, CA
11.2018 - 09.2020
- Coordinated logistics and package handling to achieve safe, accurate delivery.
- Unloaded inbound shipments from delivery vehicles and sort cages.
- Loaded trailers with packages, following UPS safety and handling procedures.
Dental Treatment Coordinator
Dr. Leonard Fu, D.M.D
Mountain View, CA
01.2017 - 01.2018
- Coordinated appointment schedules for multiple doctors, optimizing patient flow and provider availability.
- Scheduled appointments and managed multi-doctor calendars.
- Facilitated communication between patients and insurance providers to ensure clarity on treatment plans and coverage options.
- Served as temporary replacement during maternity leave
Dental Office Manager
Craig W.M. Anderson - Endodontist
Century City, CA
08.2012 - 11.2016
- Coordinated patient scheduling, receivables, and operational expenses to ensure smooth office operations.
- Led team of dental assistants and support staff, fostering collaboration and improving service delivery.
- Supervised a team of dental assistants and support staff, enhancing teamwork and efficiency.
- Developed and executed marketing programs that increased patient engagement and satisfaction.
Education
Bachelor of Science - Biology, Pre-dentistry
University of Arkansas
Fayetteville, ARTech (Business Certificate) - Business Administration and Management
Indian Capital Vo-Tech
Stillwell, OKHigh School Diploma -
Tahlequah Sequoyah H.S.
Tahlequah, OKSkills
- Safety Inspections
- Emergency Response
- Customer Service
- Staff management
- Data Entry Software
- Supply Chain Coordination
- Financial Reporting
- Verbal and Written Communication
- Critical Thinking
- Problem Solving
- Detail-Oriented
- HIPAA Compliance
Timeline
Customer Service Representative
Public Storage, Inc
04.2025 - 05.2026
Mail Carrier
United States Post Office
12.2024 - 09.2026
Warehouse Worker
Compass Group USA
04.2024 - 07.2025
Shift Supervisor
Grace Baptist Church/Grace Solutions
07.2020 - Current
Package Handler
United Parcel Service, UPS
11.2018 - 09.2020
Dental Treatment Coordinator
Dr. Leonard Fu, D.M.D
01.2017 - 01.2018
Dental Office Manager
Craig W.M. Anderson - Endodontist
08.2012 - 11.2016
Bachelor of Science - Biology, Pre-dentistry
University of Arkansas
Tech (Business Certificate) - Business Administration and Management
Indian Capital Vo-Tech
High School Diploma -
Tahlequah Sequoyah H.S.