Tyson Siphavong
Spokane,WA
Summary
Experienced logistics professional equipped for success in delivery roles or roles that require a lot of organization. Strong focus on team collaboration and achieving results. Expertise in route planning, time management, and customer satisfaction. Reliable and adaptable to changing needs, ensuring timely and efficient deliveries or deadlines. I also have much experience with management and high-pressure situations. Professional sports and my lifelong career as a martial artist have also made me incredibly adept at de-escalation and customer service.
Overview
8
8
years of professional experience
Work History
Delivery Associate Manager
Elevated Delivery Service
Airway Heights, WA
01.2025 - Current
- Managed 80+ drivers per shift
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed route navigation using GPS systems for optimal delivery efficiency.
- Communicated with customers regarding delivery status and resolved inquiries promptly.
- Maintained accurate records of deliveries, ensuring accountability and tracking efficiency.
- Assisted in training new associates on operational procedures and safety protocols.
- Adapted quickly to changing schedules and priorities in a fast-paced environment.
- Delivered packages to customer doorsteps and business offices.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Delivery Associate
Amazon
Airway Heights, WA
01.2025 - Current
- Great safe driving record
- Regularly deliver 300+ packages
- Operated handheld scanners to track package deliveries and maintain accurate records.
- Inspected delivery vehicles for safety compliance and performed routine maintenance checks.
- Assisted in training new associates on delivery protocols and best practices.
- Communicated effectively with customers regarding delivery status and resolved issues.
Professional Mixed Martial Artist
Self-employeed
Spokane, WA
10.2019 - Current
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- I am currently managed by Showtime Group, owned by Anthony Showtime Pettis.
- Professional sports have made me a calm, cool, and collected individual in every situation my life presents me.
Insurance Broker
Legacy Insurance & Financial
Liberty Lake, WA
08.2024 - 01.2025
- Developed customized insurance solutions to meet clients' specific needs and risk profiles.
- Regularly made 300+ phone calls a day
- Analyzed market trends to provide strategic insights for policy recommendations and client acquisition.
- Negotiated with underwriters to secure optimal coverage terms for clients, enhancing satisfaction and retention.
- I was the fastest salesman to get out of their training program because of the volume of work I was producing.
- I only left shortly after being hired because the pay structure was corrupt.
Gym Manager
Institute of Combat
Arcata, CA
01.2020 - 01.2024
- Oversaw daily gym operations, ensuring optimal member experience and satisfaction.
- Implemented staff training programs to enhance service delivery and operational efficiency.
- Developed and maintained gym policies, aligning with industry standards and best practices.
- Analyzed membership trends to inform marketing strategies and promotional campaigns.
- Evaluated fitness programs, adapting offerings based on member feedback and industry trends.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
Martial Arts Instructor
Institute of Combat
Arcata, CA
01.2018 - 01.2024
- Developed and implemented structured lesson plans for diverse student skill levels.
- Mentored junior instructors to enhance teaching techniques and student engagement.
- Evaluated student progress through regular assessments and feedback sessions.
- Coordinated training schedules to optimize class participation and resource allocation.
Education
No Degree - Cell Biology
North Western College
Orange City, IANo Degree - Psychology
College of The Redwoods
Eureka, CASkills
- Loading and unloading
- Package handling
- GPS navigation
- Deadline adherence
- Teamwork and collaboration
- Problem-solving
- Efficient navigation
- Valid Driver's license
- Time management skills
- Punctual and reliable
- Customer service
- Dispatch communication
Accomplishments
- Maintained a consistent and on-time delivery record with 99% of all orders arriving on time or ahead of schedule.
- During peak season, my team was given 20-25,000 packages, and I was helping or responsible for the team's return of 50 packages or fewer.
- Used Microsoft Excel to keep track of employee logs.
- Supervised a team of 80+ staff members.
- Professional Athlete
- Brazilian Jiu-Jitsu Brown Belt
- Jay Willard Award Winner
Timeline
Delivery Associate Manager
Elevated Delivery Service
01.2025 - Current
Delivery Associate
Amazon
01.2025 - Current
Insurance Broker
Legacy Insurance & Financial
08.2024 - 01.2025
Gym Manager
Institute of Combat
01.2020 - 01.2024
Professional Mixed Martial Artist
Self-employeed
10.2019 - Current
Martial Arts Instructor
Institute of Combat
01.2018 - 01.2024
No Degree - Cell Biology
North Western College
No Degree - Psychology
College of The Redwoods