Tyte Clark
Phoenix,AZ
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Patient Services Agent
Banner Health
09.2021 - Current
- Boost patient appointments and clinic revenue through outbound and follow-up calls. Greet patients warmly, seek referrals, and stay updated on our latest promotions.
- Capture data and arrange appointments while adhering to company scheduling protocols and utilizing internal scheduling database software.
- Work directly with patients to gather all insurance documents and understand current HIPAA laws.
Customer Retention Specialist
AZDORAZDOR
12.2019 - 09.2021
- Responded to customer inquiries via phone, email, and chat, resolving issues promptly and eciently
- Maintained accurate records of customer interactions and transactions using CRM software
- Collaborated with cross-functional teams to resolve complex customer issues
- Consistently achieved high customer satisfaction ratings, exceeding company benchmarks.
Production Lead
Tesla
01.2017 - 11.2019
- Ensure adherence to the prioritization and production plans determined by the operations management
- Supervise 35 production associates, and maintain manufacturing instructions and control plans
- Create daily reports outlining the progress and quality of work.
Education
BA - Veterinarian Assistant
University Of Arizona
Tucson, AZSkills
- Microsoft Excel
- Salesforce
- UiPath
- DocuWare
- NetSuite WMS
- SharePoint
- AutoHotkey
- Zendesk
- AdvanceMD
- MerlotAero
- NextGenOce
Timeline
Patient Services Agent
Banner Health
09.2021 - Current
Customer Retention Specialist
AZDORAZDOR
12.2019 - 09.2021
Production Lead
Tesla
01.2017 - 11.2019
BA - Veterinarian Assistant
University Of Arizona