Tyteara Issachar
Houston,TX
Summary
Customer service professional with experience in high-volume, fast-paced environments supporting members with accuracy, efficiency, and professionalism. Recognized for maintaining high performance standards, resolving customer issues quickly, and consistently meeting quality and productivity goals. Skilled in communication, problem-solving, and de-escalation, with a strong ability to handle multiple tasks while delivering a positive customer experience. Known for dependable service, attention to detail, and strong team support in demanding environments.
Overview
4
4
years of professional experience
Work History
Family Caregiver
Family Caregiver
Houston, USA
01.2025 - Current
- Managed full-time caregiving responsibilities requiring consistent time management, prioritization, and coordination of daily needs.
- Scheduled and coordinated appointments and care routines, ensuring accuracy, follow-through, and organized daily structure.
- Handled changing priorities and issues in real time, strengthening problem-solving, communication, and decision-making skills.
Healthcare Insurance Specialist
TTEC
Remote
10.2023 - 01.2025
- Managed high-volume member and provider interactions in a fast-paced call center environment, addressing billing, claims, and coverage inquiries with efficiency and accuracy
- Resolved 80+ claims weekly with 97% accuracy, improving reimbursement turnaround and reducing rework
- Verified insurance eligibility and benefits, identifying discrepancies to prevent denials and billing errors
- Analyzed EOBs and investigated payment variances to support timely resolution of complex claim issues
- Communicated with members, providers, and internal teams to address coverage, authorization, and claim-related concerns
- Maintained accurate and compliant documentation in Facets and Shield Advisor, ensuring HIPAA standards and audit readiness
- Supported onboarding and training of 10+ new hires, improving team performance and workflow efficiency
- Achieved strong QA scores and customer satisfaction ratings while consistently meeting productivity, accuracy, and quality metrics in a high-volume environment
- Supporting Blue Shield of California
CAP II Associate (Stocking & Inventory)
Walmart
Cypress, Texas
06.2022 - 09.2023
- Streamlined backroom inventory handling by unloading and sorting general merchandise shipments by department, supporting efficient stocking operations and floor readiness.
- Supported customer experience by assisting with product location and basic inquiries to improve service flow and satisfaction.
- Maintained accurate inventory control through routine audits and stock organization, improving inventory accuracy and reducing discrepancies.
Education
Medical Billing and Coding -
Southern Careers Institute
High School Diploma -
Collegiate Baton Rouge High School
Skills
- Customer Service
- Member Services
- Call Center Support
- Issue Resolution
- De-escalation & Conflict Resolution
- Communication Skills
- Data Entry
- Microsoft Excel
- Customer Management Systems (CRM)
- Electronic Record Systems
- Data Verification
- Typing 35 WPM
- Problem Solving
- Information Support
Additional Information
Authorized to work in the United States for any employer
Timeline
Family Caregiver
Family Caregiver
01.2025 - Current
Healthcare Insurance Specialist
TTEC
10.2023 - 01.2025
CAP II Associate (Stocking & Inventory)
Walmart
06.2022 - 09.2023
Medical Billing and Coding -
Southern Careers Institute
High School Diploma -
Collegiate Baton Rouge High School