Tyvon Walker
Jackson,MS
Summary
Dedicated to delivering exceptional customer service and surpassing expectations, my mission is to provide the highest level of support in all aspects of work. With a strong commitment to excellence, strive to consistently meet and exceed customer needs, ensuring satisfaction and loyalty. By leveraging expertise in customer service, aim to create positive experiences that leave a lasting impression.
Overview
7
7
years of professional experience
Work History
Merchandise Hollywood Studios-Sunset Blvd
Disney College Program Participant
08.2023 - Current
- Answering all guest related questions about products, and providing a positive shopping experience
- Selling merchandise to guest while engaging with them
- Maintaining all store visual displays
- Cleaning and organizing merchandise areas, and ensuring overall presentation is 'show ready' to meet Disney standards
- Operating registers, handling cash and credit card transactions, and ensuring accurate pricing
Front-End Manager
Walmart
02.2021 - Current
- Monitored delivery receipt for completeness.
- Handled distribution of freshly supplied food items for customers upon request.
- Maintained high standards of accuracy in fulfilling orders.
- Managed more than 60 associates in the checkout area.
- Maintained high-quality standards in every transaction.
- Overseeing schedules for staff members.
- Ensured smooth running of all front-end tasks.
- Managed onboarding and skill development for new associates.
Assistant Manager
McAlister's Deli
11.2019 - 02.2021
- Ensure High Quality Operation
- Monitored and ensured compliance with control procedures.
- Coordinate efforts of the team.
- Provides Team Members, Managers, and Guest with a positive experience and atmosphere
- Ensure prompt, friendly services according to McAlisters guidelines
- Ensure the production of high-quality food on a consistent basis
- Responsible for submitting accurate information to the Support Center, Management, and Area Director
Assistant Manager
Dollar General
Jackson, MS
02.2018 - 10.2019
- Monitored delivery receipt for completeness.
- Handled distribution of freshly supplied food items for customers upon request.
- Maintained high standards of accuracy in fulfilling orders.
- Managed more than 60 associates in the checkout area.
- Maintained high-quality standards in every transaction.
- Overseeing schedules for staff members.
- Ensured smooth running of all front-end tasks.
- Managed onboarding and skill development for new associates.
Education
Masters - Human Resources
Capella University
Minneapolis, MN10.2023
Bachelor of Interdisciplinary Studies - Human Resources
Jackson State University
Jackson, MS12.2022
Associate of General Studies -
Motts Community College
Flint, MI05.2015
High School Diploma -
Kersley High School
05.2013
Skills
- Disney Mouseters Certification 2024
- Skill Enhancement
- Office Procedures
- Records Management
- Microsoft Office Proficiency
- Mechanics of Communication
- Effective Public Speaking
- Computer Systems Knowledge
- Leadership Skills
- Interpersonal and Customer Care
- Product Knowledge
- Effective Time Allocation
- Deliver the order in a safe manner
- Ensure customer satisfaction
- Diligent Workspace Maintenance
- Efficient Shift Management
Mission
To provide the finest customer service in everything I do, and to exceed the customer's expectation.
Timeline
Merchandise Hollywood Studios-Sunset Blvd
Disney College Program Participant
08.2023 - Current
Front-End Manager
Walmart
02.2021 - Current
Assistant Manager
McAlister's Deli
11.2019 - 02.2021
Assistant Manager
Dollar General
02.2018 - 10.2019
Masters - Human Resources
Capella University
Bachelor of Interdisciplinary Studies - Human Resources
Jackson State University
Associate of General Studies -
Motts Community College
High School Diploma -
Kersley High School