Tyvoria Leonard-Watson
Neptune ,NJ
Summary
A dedicated travel consultant with over 21 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Knowledgeable professional with extensive knowledge of the corporate travel world both domestic and international. Enthusiastic and eager to contribute to team success through hard work and commitment. Motivated to learn, grow and excel at the Firm. Willingness to take on added responsibilities to meet team goals, working quickly and staying effective. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
Work History
Travel Coordinator
McKinsey & Company
Virtual
02.2010 - Current
- Dedicated Road Warrior agent
- Coordinates domestic and international travel for VIP Partners and Senior Partners
- Researched and prepared reservations for transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations.
- Overflows and coordinates travel bookings for North America and Canada, reserving air, car and hotel accommodations for internal travelers, external travelers and contractors.
- Responds in a timely manner to clients questions, issues and complaints and implement appropriate solutions.
- Verify finalized arrangements including staff passports and visa information to deliver smooth and efficient travel for employees.
- Create, update and maintain travel profiles in SABRE and Concur
- Secured reservations for Americas Group Travel and Global Event Travel by arranging travel for trainings, retreats and conferences.
- Collaborated with the Optimize card team securing payments over the phone via credit card and Coupa pay,
- Handled sensitive information with professionalism and discreteness.
- Resolved financial inconsistencies through collection of outstanding fees and management of funds.
- Maintained thorough and accurate records of transactions.
- Cancellation of group bookings during the pandemic and worked closely with individual airlines to obtain refunds.
- Attended Firm related AMA sessions and weekly Fireside chats.
- Completed and Participated in several Firm Learning courses.
- Pro-actively kept abreast about Covid-19 guidelines and regulations.
- Continue to maintain customer service satisfaction standards by understanding and anticipating clients' expectations.
- Dedicated back-up agent to book travel for a Managing Partner.
- Collaborated with colleagues to implement best practices across and exceed team goals.
Senior Travel Consultant
McKinsey & Company
Floham Park , NJ
02.2001 - 02.2010
- Handled domestic & international air, car and hotel reservations, including car service.
- Trained new employees on travel policies and processes.
- Collaborated with our Firm's recruiting team to book travel for candidates to ensure they arrived on time for the interview process.
- Worked Firm retreats, ensuring travelers were confirmed and booked in a timely manner. Worked on site at the retreat to ensure all client needs were met from the simplest request to the most challenging request.
- Exceeded customer service satisfaction standards by understanding and anticipating clients expectations.
Education
Robert Walsh Business School
Skills
- International and Domestic Travel
- Travel Research and Recommendations
- Executive Travel and VIP Support
- Customer Payment Analysis
- Team Member Collaboration
- Company Guidelines and Procedures
- Accurate Reporting
- Brand Awareness
Accomplishments
Marvin Bower Award for dedication and exemplary customer service.
Timeline
Travel Coordinator
McKinsey & Company
02.2010 - Current
Senior Travel Consultant
McKinsey & Company
02.2001 - 02.2010
Robert Walsh Business School
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