TYWANDA RIVERA
Chicago,IL
Summary
To obtain a position within your company that utilizes my skill sets while also allowing me to grow my skill sets within the job position. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Auto Glass Now
06.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
Medical Receptionist
Natu Patel Medical Clinic
03.2017 - 11.2023
- - Maintained the clerical organization of patient records and doctors paperwork per EMR Software - Handled high amounts of call volumes - Scheduled patients per regular check ups and visits - Overlooked and kept inventory per doctors needs based on medical instruments and needs per office guidelines - Managed all patient payments and invoices through accounts receiving - Organized and scheduled patients for diagnostic testing and the results per each patient
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Office Coordinator
Studio Dental
07.2015 - 02.2017
- - Trained new personnel to all company policies and procedures - Handled high amounts of call volumes - Maintained a well organized inventory per company requirements and policy - Accompanied customers to the correct departments per their need - Liaison for the betterment of the work force between employees and upper management - Provided customer service to ensure they received the adequate product per requests and needs - Addressed customer complaints in order to resolve the dispute and maintain a valued customer
Receptionist
Realty World T-Mar
01.2013 - 01.2015
- - Responsible for prepping the stores procedure and entrance areas - Administrative support for all agents and brokers - Updated the company database with client sensitive information in order to accurately expedite transactions - Assured quality control and accuracy of all filed documents and paperwork per client sensitive information
Receptionist
Instant Tax Service
01.2010 - 01.2013
- - Responsible for properly informing clients with company policies and what was offered - Administrative support for customer complaint and concerns - Clerical organization per the corporate policy and procedures
Education
Certificate - Computer Management
City Colleges of Chicago - Wilbur Wright College
Chicago, IL01.2000
HS Diploma -
Carl Schurz HS
Chicago, IL01.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
References
Available Upon Request
Timeline
Store Manager
Auto Glass Now
06.2023 - 07.2024
Medical Receptionist
Natu Patel Medical Clinic
03.2017 - 11.2023
Front Office Coordinator
Studio Dental
07.2015 - 02.2017
Receptionist
Realty World T-Mar
01.2013 - 01.2015
Receptionist
Instant Tax Service
01.2010 - 01.2013
Certificate - Computer Management
City Colleges of Chicago - Wilbur Wright College
HS Diploma -
Carl Schurz HS
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