Tyza French
Shift Lead/Supervisor
Jenkintown,PA
Summary
Hardworking Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Cashier
Wawa
Horsham, PA
10.2023 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Stocked shelves in reasonable amount of time.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Truck Unloader
UPS Warehouse
Horsham, PA
09.2023 - Current
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Sorted and properly arranged items.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Stacked items according to weights (up to 60Ib), sizes, types, and picking priorities.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
Shift Lead Supervisor
Chick-Fil-A
Horsham, United States
03.2020 - 06.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Created positive team-oriented environment and focused on guests through employee development and motivation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Cultivated professional working relationships with peers and supervisors.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Recorded orders by answering customer questions and entering requests in system.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Resolved complaint/app issues over phone with customers daily.
Education
High School Diploma -
Jenkintown High School
Jenkintown, PA 09.2017 - 06.2021
Skills
Team Building
Staff education and training
Client Service
Creative problem-solving
Complaint resolution
Business administration
Priority management
Verbal Communication
Hand-Eye Coordination
Stock Rotation
Heavy Lifting
Multitasking
Problem-Solving
Timeline
Customer Service Cashier
Wawa
10.2023 - Current
Truck Unloader
UPS Warehouse
09.2023 - Current
Shift Lead Supervisor
Chick-Fil-A
03.2020 - 06.2023
High School Diploma -
Jenkintown High School
09.2017 - 06.2021