TYZIA C. NORMAN
Downey,CA.
Summary
Accomplished probation officer offering several years of experience in criminal justice. Possess strengths in analytical problem solving as well as verbal and written communication. Experience with harm reduction and trauma-informed care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
US Probation Officer
US Courts
Los Angeles, California
07.2024 - Current
- Conducted regular assessments of offender's compliance with court orders.
- Developed individualized supervision plans based on offender's needs and risks.
- Documented case notes and reports to maintain accurate records of probation status.
- Facilitated group sessions focused on rehabilitation and personal development.
- Coordinated with treatment providers to address substance abuse or mental health issues.
- Developed case management plans for offenders, including referrals to community resources and services.
Program Manager
Alcott Center for Mental Health Services
Los Angeles, CA
01.2023 - 07.2024
- Provide individual and team supervision, support, and performance evaluations for assigned staff
- Ensures seamless continuity of care and housing services between agency resources and partner agencies
- Provide training, supervision, and problem-solving for difficult cases
- Provide budgetary oversight of programs
- Managed stakeholder relationships to ensure program alignment with community needs
- Collaborated with external organizations to expand outreach and service opportunities
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process
Team Lead
EXODUS RECOVERY, INC
LOS ANGELES, CA
02.2021 - 01.2023
- Supervised a team of 15+ case managers and oversee 350+ clients
- Trained new staff on policies, procedures, and job duties
- Audited staff charts, documentation, and client logs
- Completed intake process for new clients entering information in into data base
- Assisted clients with mental health and physical disabilities with obtaining housing and resources
- Assisted clients recently released from jail/prison system reintegrate back into society
- Completed documents, notes, and care plans for each individual client
- Collaborated with different entities such as housing authority and probation to ensure client documentation is complete.
Case Manager
Special Education Division
LOS ANGELES, CA
08.2020 - 02.2021
- Completed intake process for new clients entering information in the Practice Manager database
- Review/process complaints, correspondences, and other documentation received for cases
- Prioritized day to ensure cases are opened, phones are answered, and correspondences are answered
- Provided information and resources to clients in need.
- Collaborated with attorneys, family members, and administrative law judges to ensure hearing paperwork was correct and uploaded.
Intake Investigator
QLARANT
CERRITOS, CA
01.2020 - 08.2020
- Entered investigative information into the case tracking systems and met with Lead Investigators to assign investigations to the Investigative team
- Worked with the team to prioritize complaints for investigations
- Analyzed data for appropriateness of fraud, waste and abuse issues in accordance with pre-established criteria, requesting additional documentation if necessary
- Drafted and evaluated investigation reports and promoted effective and efficient investigations
Administrative Assistant
State of California Science Center
Los Angeles, CA
09.2019 - 01.2020
- Worked in Administrative Services in accounting and procurement
- Completed basic office work under the Deputy Director of the Science Center
- Created contracts and purchase orders for office supplies and supplies for the establishment
- Reviewed contracts for any errors or additions
- Inventoried and ordered supplies for office
- Coordinated appointments, meetings and conferences
Office Technician
California State Prison - LAC
Lancaster, CA
08.2018 - 09.2019
- Worked as an office technician in the in-service training office inputting all training data/records into computer system
- Maintained and updated all staff training files for entire institution over 1,600 employees
- Ran the apprenticeship program for all new officers at the institution
- Assisted with administering on the job trainings
Self-help Sponsor
California State Prison - LAC
Lancaster, CA
03.2017 - 09.2019
- Worked as a self-help sponsor facilitating inmate programs such as Narcotics Anonymous, Alcoholics Anonymous, Youth Offender, Anger Management, and Creative Writing
- Supervised inmate groups of 10-30 inmates at any given time
- Tracked inmate attendance and progress in programs
- Created completion certificates for all inmates who completed programs
Captain’s Secretary
California State Prison - LAC
Lancaster, CA
11.2016 - 08.2018
- Worked as inmate marriage coordinator
- Corresponded with inmates and inmate partners to coordinate weddings
- Gathered information for inmate appeals with correctional staff regarding policies and procedures
- Screened and reviewed disciplinary reports
- Drafted memorandums and other forms of correspondence for the warden's office
- Created and updated spreadsheets to track and report data.
Student Assistant
Department of Rehabilitation
Lancaster, CA
09.2016 - 11.2016
- Worked with one or more Senior Vocational Rehabilitation Counselors in the delivery or a wide variety of rehabilitation services
- Helped those with learning disabilities or those released from prison with rehabilitation services
- Updated client applications and files
Student Assistant
California State Prison - LAC
Lancaster, CA
10.2015 - 07.2016
- Worked as a student assistant for prison mailroom
- Sorted and scanned mail for contraband
- Corresponded with staff, inmates, and families of inmates to answer questions and resolve issues
Childcare Attendant/Front Desk Associate
Monster Fitness
Lancaster, CA
10.2013 - 10.2015
- Worked as a childcare attendant and front desk associate
- Watched children, check in guests, and ensured cleanliness of the facility
- Checked-in members of gym and used POS system to complete member purchases
Education
Master of Arts - Marriage And Family Therapy
National University
La Jolla, CA01.2024
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA03.2020
Bachelor of Science - Administration of Justice
Antelope Valley College
Lancaster, CA05.2018
Associate of Science - Kinesiology
Antelope Valley College
Lancaster, CA01.2016
Skills
- Experience with underserved communities
- Documentation and reporting
- Scheduling and coordinating
- Hiring and training
- Verbal and written communication
- Budget preparation
- Policy and procedure development
- Performance monitoring
- Community resource coordination
- Drug diversion prevention
References
References Available upon request
Certification
- Moral Reconation Therapy (September 2025)
Timeline
US Probation Officer
US Courts
07.2024 - Current
Program Manager
Alcott Center for Mental Health Services
01.2023 - 07.2024
Team Lead
EXODUS RECOVERY, INC
02.2021 - 01.2023
Case Manager
Special Education Division
08.2020 - 02.2021
Intake Investigator
QLARANT
01.2020 - 08.2020
Administrative Assistant
State of California Science Center
09.2019 - 01.2020
Office Technician
California State Prison - LAC
08.2018 - 09.2019
Self-help Sponsor
California State Prison - LAC
03.2017 - 09.2019
Captain’s Secretary
California State Prison - LAC
11.2016 - 08.2018
Student Assistant
Department of Rehabilitation
09.2016 - 11.2016
Student Assistant
California State Prison - LAC
10.2015 - 07.2016
Childcare Attendant/Front Desk Associate
Monster Fitness
10.2013 - 10.2015
Master of Arts - Marriage And Family Therapy
National University
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
Bachelor of Science - Administration of Justice
Antelope Valley College
Associate of Science - Kinesiology
Antelope Valley College