Tzion Cerna
San Antonio,TX
Summary
Friendly, adaptable and experienced in delivering superior customer service. Offering a passion for training and leadership skills in a fast-paced environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with a strong emphasis on effective communication and team collaboration. Seeking a position where these skills can be utilized and further developed.
Overview
3
3
years of professional experience
Work History
Chef
Devil's River Whiskey Distillery
07.2025 - Current
- Streamline inventory management processes to reduce waste and improve efficiency.
- Train and mentor new staff members in kitchen safety, sanitation and cooking techniques.
- Set up and break down kitchen for service.
- Collaborate with front-of-house staff to ensure timely service and customer satisfaction.
- Oversee grill, stove, and oven, and clean equipment after every shift.
- Check freezer and refrigerator prior to each shift to verify correct temperatures.
- Place orders to restock items before supplies ran out.
- Optimize food preparation processes, implementing time-saving techniques without compromising quality.
- Inventory food, ingredient, and supply stock to prepare and plan orders.
Barista Trainer
Starbucks
08.2022 - Current
- Implement training programs for new baristas, enhancing product knowledge and customer service skills.
- Provide ongoing feedback with positive reinforcement to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Train proper procedures and strategies for success to new employees.
- Control line and crowd with quick, efficient service.
- Trained and mentored 15 + new personnel hired to fulfill various roles over a 6 month span.
- Mentor team members in coffee brewing techniques, improving overall beverage quality and consistency.
- Collaborate with management to refine operational procedures, increasing efficiency within the training program.
Education
Bachelor of Arts - Communications (Broadcasting/Journalism)
Arizona State University
San Antonio Texas (Online)12-2026
High School Diploma -
Floresville High School
Floresville, TX05-2023
Skills
- Food safety and sanitation
- Superior customer service
- Food presentation
- Attention to detail
- Effective communications
- Performance improvement
- Company quality standards
- Verbal and written communication
- Cooking techniques
Timeline
Chef
Devil's River Whiskey Distillery
07.2025 - Current
Barista Trainer
Starbucks
08.2022 - Current
Bachelor of Arts - Communications (Broadcasting/Journalism)
Arizona State University
High School Diploma -
Floresville High School