Tzion Cerna
San Antonio,TX
Summary
Friendly, adaptable and experienced in delivering superior customer service. Offering a passion for training and leadership skills in fast-paced environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with strong emphasis on effective communication and team collaboration. Seeking to transition where these skills can be utilized and further developed.
Overview
3
3
years of professional experience
Work History
Chef
Devil's River Whiskey Distillery
07.2025 - Current
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Set up and broke down kitchen for service.
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan orders.
Barista Trainer
Starbucks
08.2022 - Current
- Implemented training programs for new baristas, enhancing product knowledge and customer service skills.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Controlled line and crowd with quick, efficient service.
- Trained and mentored 15 + new personnel hired to fulfill various roles.
- Mentored team members in coffee brewing techniques, improving overall beverage quality and consistency.
- Collaborated with management to refine operational procedures, increasing efficiency within the training program.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Communications (Broadcasting/Journalism)
Arizona State University
San Antonio Texas (Online)12-2026
High School Diploma -
Floresville High School
Floresville, TX05-2023
Skills
- Food safety and sanitation
- Superior customer service
- Food presentation
- Attention to detail
- Effective communications
- Performance improvement
- Company quality standards
- Verbal and written communication
- Cooking techniques
Timeline
Chef
Devil's River Whiskey Distillery
07.2025 - Current
Barista Trainer
Starbucks
08.2022 - Current
Bachelor of Arts - Communications (Broadcasting/Journalism)
Arizona State University
High School Diploma -
Floresville High School