Uchenna Nwaobasi
Huntsville,TX
Summary
Proven expertise in enhancing customer satisfaction and streamlining service operations, demonstrated at Best Buy through effective trend monitoring and advanced CRM software proficiency. Skilled in client advocacy and adept with Oracle, my approach significantly improved product offerings and customer experience, reflecting a strong blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Outlet Customer Experience Specialist, Advisor
Best Buy
05.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Shopper
HEB
03.2021 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Education
Bachelor of Business Administration - Management Information Systems
Sam Houston State University
Huntsville, TX05.2027
Skills
- CRM Software
- Request management
- Client Advocacy
- Trend Monitoring
- Microsoft Teams
- Microsoft Office Word
- Excel
- PowerPoint
- Outlook
- Oracle
- Python
- Java
Timeline
Outlet Customer Experience Specialist, Advisor
Best Buy
05.2024 - Current
Shopper
HEB
03.2021 - 05.2024
Bachelor of Business Administration - Management Information Systems
Sam Houston State University
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