Udari Dewamuni
Castle Rock,CO
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
15
15
years of professional experience
Work History
Senior Personal Banker
FirstBank
10.2023 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Cross-sold bank products and services to meet customer needs and provide options.
- Expanded client base by promoting new financial products.
Shift Lead
Walgreens
04.2021 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Trained and mentored new employees to maximize team performance
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Managed schedules, accepted time off requests and found coverage for short shifts
- Helped store management meet standards of service and quality in daily operations
Customer Service Representative
Walmart
09.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
Administrative Assistant
PCB Lanka Pvt Ltd
01.2010 - 12.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Organized weekly staff meetings and logged minutes for corporate records
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Created detailed expense reports and requests for capital expenditures
- Created PowerPoint presentations for business development purposes
- Scheduled office meetings and client appointments for staff teams
- Coached new employees on administrative procedures, company policies and performance standards
Education
MBA - Business Management
University of Anglia Ruskin
02.2018
Certificate Course - Human Resource Management
Institute of Personnel Management
04.2016
Management Accountants (CIMA) - undefined
Finance Academy of Business Studies (PVT) LTD
04.2006
Foundation Course - undefined
Institute of Personnel Management
01.2006
Personal Information
Gender: She/Her
Timeline
Senior Personal Banker
FirstBank
10.2023 - Current
Shift Lead
Walgreens
04.2021 - Current
Customer Service Representative
Walmart
09.2019 - 04.2020
Administrative Assistant
PCB Lanka Pvt Ltd
01.2010 - 12.2018
Certificate Course - Human Resource Management
Institute of Personnel Management
Management Accountants (CIMA) - undefined
Finance Academy of Business Studies (PVT) LTD
Foundation Course - undefined
Institute of Personnel Management
MBA - Business Management
University of Anglia Ruskin
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