Udeechi Wright
Georgetown
Summary
Dynamic Outsource Manager with a proven track record at Applied Materials, Inc., excelling in budget management and capacity planning. Spearheaded efficiency projects that saved over $1M, while enhancing vendor relationships and performance monitoring. Adept at driving process improvements and leading cross-functional teams to achieve strategic goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outsource Manager
Applied Materials, Inc.
Austin
2023.01 - Current
- Responsible for managing and overseeing install operations
- Managing a full time team of install engineers
- Manage short term and long-term capacity planning across my regional sites.
- Responsible for managing install budget and drive efficiency project to reduce cost
- Manage and drive outsource partner KPIs and report out to senior leadership
- Engage in identifying and onboarding new partners
- Responsible, monitor and report outsource partner/s budget
- Work with cross functional teams and business owners to drive and implement projects to drive and implement efficiency projects
- Monitors regional performance trend and build strategic measurable action plans and oversees remote teams to ensure continuous and effective services are provided within budget and in accordance with contract requirements and KPIs
- Developed external supplier relationship to help drive material management process and reduce write offs organizational goals
- Responsible for reporting out program status and financials to Senior Management
- Manage and mentor direct reports to ensure organizational goals are me
- t
Program Manager
Applied Materials, Inc.
Austin
2019.01 - 2023.01
- Strategically led and managed multiple critical programs simultaneously
- Collaborated with business units and senior leadership to define program roadmap and achieve key business goals
- Drove and implemented performance improvement projects
- Introduced new processes to reduce material aging and drive efficiency and help save over $1M in write offs
- Managed Exception Inventory of over $1B
- Established and conducted regular material monitoring and audit processes
- Developed relationships with external suppliers to enhance material management process and minimize write offs
- Communicated program status and financials to Senior Management
Global Vendor Master Manager
Applied Materials, Inc.
Austin
2017.01 - 2019.01
- Lead global vendor team (front office & back office) in India, Europe & APAC regions and manage the overall process and governance of master data creation and maintenance for consistency across the organization.
- Led cross-functional efforts to implement data set-up, revisions, and enhancements, deploying new functionality aligned with evolving data standards and policies.
- Governed change requests to Master Data Management components and policies, ensuring compliance and standardization across processes.
- Reviewed Vendor Master Data requests, ensuring high-quality data availability for effective execution of Global Procure-To-Pay processes across applications.
- Enforce established Master Data standards and best practices.
- Manage and review daily, weekly, and monthly performance KPI and SLA of the outsourced partners.
- Identify performance gaps and develop a mitigation plan for improvement.
- Capacity planning for day to day operations and project implementation.
- Applied Materials, Inc. is a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Expert in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.
BPO Partner Manager
SpareFoot
Austin
2016.01 - 2017.01
- Leads global vendor strategy for SpareFoot across North America, LATAM & APAC regions
- Works with cross-functional teams and business owners to drive & implement process improvement action plans to increase sales & customer experience performance across all vendor sites
- Monitors global performance trend and build strategic measurable action plans and oversees remote teams to ensure continuous and effective services are provided within budget and in accordance with contract requirements and SLAs
- Oversaw remote teams, ensuring effective service delivery within budget and compliance with contract requirements and SLAs.
- Directed deployment of new call center, managing selection, contract negotiations, and ongoing operations.
- Managed contract processes for all suppliers, emphasizing negotiation and auditing for optimal compliance.
- Manage short term and long-term capacity planning across all global sites.
- SpareFoot is a leading marketplace for self-storage in the United States which facilitates rentals between consumers and storage operators, and was profiled as one of America's Most Promising Startups by Bloomberg Business week.
BPO Vendor Manager
NetSpend
Austin
2010.01 - 2016.01
- Managed vendor relationships and agreements, overseeing project management and implementing corrective actions to enhance customer experience and support product and process launches.
- Led the end-to-end onboarding of (4) four new call center site launches in APAC and LATAM regions
- Managed multiple outsourced sites that accounted for 70% of total global call volume
- Executed strategic needs assessments to identify long-term outsourcing requirements and objectives, guiding future vendor partnerships.
- Manage short term and long-term capacity planning across all sites and multi-tier support groups.
- Effectively gathered business requirements, developed project plans and managed projects through to completion on time and within budget
- End-to-end responsibility of the profit and loss for the assigned geography
- NetSpend Corporation is a leading provider of reloadable prepaid debit cards and related financial services to underbanked consumers in the United States serving an estimated 60 million underbanked consumers.
Readiness Program Manager (Call Center)
Microsoft
Ft Lauderdale
2007.01 - 2008.01
- Managed performance of multiple offshore vendor sites to ensure alignment with business objectives
- Launched major releases in the LATAM region for IE8, MS Dreamspark, MS IT Academy, OM5 Migration, and MS Dynamics Learning Program.
- Managed multiple projects and programs for business and site readiness, driving business and process improvement initiatives
- Microsoft is the world's largest software maker measured by revenues and is also one of the world's most valuable companies.
Education
Bachelors - Sociology
Delhi University
01.1998
Skills
- Budget management
- Capacity planning
- Performance monitoring
- Process improvement
- Vendor management
- Program management
Certification
• Leadership Development Program – Communication for Success, Leading with Data, Motivational Skills
• HR Recruiter Training – Global Vantedge - Profiling Candidates, Choosing for Success
• Green Belt: Six Sigma & Lean Qualified - Genpact
• Transition Tool Kit Training – Genpact India
• Dale Carnegie Leadership Skills Training – Genpact India
• HR Recruiter Training – Global Vantedge - Profiling Candidates, Choosing for Success
• Green Belt: Six Sigma & Lean Qualified - Genpact
• Transition Tool Kit Training – Genpact India
• Dale Carnegie Leadership Skills Training – Genpact India
Awards
- Vendor Selection (Onshore and Offshore)
- Benchmarking and Performance Metrics Management
- Experience in managing high call volume call center & Business Process Outsourcing (BPO)
- Project Management
- Program Management
- Contract Management
Languages
- Hindi
- English
- Hindi
Previous Positions
- Customer Service Operations Manager, Genpact International, 01/01/04, 12/31/06
- Customer Service Collections Manager, Global Vantedge, 01/01/01, 12/31/04
- Assistant Operations Manager, GE India, 01/01/98, 12/31/01
Timeline
Outsource Manager
Applied Materials, Inc.
2023.01 - Current
Program Manager
Applied Materials, Inc.
2019.01 - 2023.01
Global Vendor Master Manager
Applied Materials, Inc.
2017.01 - 2019.01
BPO Partner Manager
SpareFoot
2016.01 - 2017.01
BPO Vendor Manager
NetSpend
2010.01 - 2016.01
Readiness Program Manager (Call Center)
Microsoft
2007.01 - 2008.01
Bachelors - Sociology
Delhi University