Udochi Nwachukwu

Description: Created service level agreement for IT operational functions and help desk operations.

• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

Description: Implemented and continuously optimized the management systems for evolving technology and security regulations. Assisting with troubleshooting issues and supporting users on a daily basis.

• Onboarded and tested new applications through Okta Admin for company-wide rollout, ensuring user access
• Provided support to new users setting up the application, accessing extensions, and resolving technical issues via ServiceNow and Delinea
• Assisted in implementing new servers and regulations through the Adaxes Admin server backend, as well as SailPoint campaigns

Description: Conducted routine operations and optimization of Jira tickets while overseeing the daily management of email marketing campaigns.

• Fostered collaboration with internal and external teams, actively contributing to projects spanning data pulls for email marketing campaigns
• Employed SQL to construct precise email segments by leveraging third-party data, and seamlessly executed email campaigns within Salesforce Marketing Cloud
• Used Okta to verify security access for my own devices and the end user dashboard to access company applications

Description: Developed and showcased two major projects, one a group elevator pitch and the other a time reporting system and presented both projects to the head of Tech-For-Good Inc.

• Orchestrated the functionality of the Time Reporting System Application through the adept utilization of Java, HTML, and Bootstrap technologies
• Collaborated with managerial teams to strategize and discuss the design of calendar applications, using communication channels such as Trello, Slack, and Microsoft Teams
• Conducted thorough evaluations using Agile Methodologies and successfully deployed the developed application via GitHub