Udochi Okorafor
Glenarden,MD
Summary
Dynamic logistics and customer service professional with substantial experience at Outside The Box Logistics LLC. Demonstrated excellence in strategic issue resolution and effective communication, driving enhanced customer satisfaction and operational efficiency. Proven expertise in problem-solving and team management fosters seamless operations and positive client interactions. Career aspirations include leveraging skills to further optimize logistics processes for sustained business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driver
Outside The Box Logistics LLC
10.2024 - Current
- Followed daily instructions to execute delivery schedules.
- Enhanced customer satisfaction by ensuring timely shipments.
- Performed thorough pre-inspections to ensure trucks remained reliable.
- Ensured safe navigation under diverse and adverse weather conditions.
- Performed thorough cleaning of delivery vehicles during shift completion.
Motor Transport Operator
US Marines Corps
, PA
06.2021 - Current
- Adjusted load allocation considering weight limitations.
- Prevented cargo loss through comprehensive protection measures.
- Performed regular inspections and preventive maintenance daily.
Retail Sales Associate
Staples, The Office Supply Superstore
Largo, MD
12.2023 - 02.2024
- Responded to inquiries about products and services.
- Coordinated with other locations to locate specific inventory items.
- Encouraged involvement in promotional events, leading to increased customer loyalty.
- Participated in team discussions focusing on sales objectives.
Retail Associate
The UPS Store
Lanham, MD
09.2022 - 11.2023
- Resolved customer inquiries related to products and services.
- Completed sales transactions accurately while efficiently managing cash operations.
- Completed daily store opening and closing tasks.
- Managed queries about products and took customer orders over the phone.
Guest Services Advocate
WoodSpring Suites
Landover, MD
11.2022 - 07.2023
- Calculated bills and processed guest payments.
- Managed phone inquiries on room availability, rates, and amenities.
- Addressed customer concerns with professionalism and swift action.
- Managed inventory and supplies to ensure materials were available when needed.
- Welcomed and checked in guests while assigning accommodations.
Education
AAS - Information Technology
PGCC
Largo, MD03-2025
High School -
Charles Herbert Flowers High School
Springdale, MD06.2021
Skills
- Strategic Issue Identification
- Strong Communication Skills
- Team Skills Management
- Active listening
- Quick Adjustment to Change
- Customer Engagement
- Problem-Solving Skills
- Attention to detail
Languages
- English
- Igbo
Volunteer History
- Toys for Tots, 01/01/19, 12/31/20, 03/22/22
- DC Thrive, 01/01/15, 12/31/16
- Turkey Trot, 01/01/14, 12/31/19
Accomplishments
- National Defense Service Medal
- Selected Marine Corps Reserve Medal
- Army Achievement Medal
Certification
- CompTia Sec +
Timeline
Driver
Outside The Box Logistics LLC
10.2024 - Current
Retail Sales Associate
Staples, The Office Supply Superstore
12.2023 - 02.2024
Guest Services Advocate
WoodSpring Suites
11.2022 - 07.2023
Retail Associate
The UPS Store
09.2022 - 11.2023
Motor Transport Operator
US Marines Corps
06.2021 - Current
AAS - Information Technology
PGCC
High School -
Charles Herbert Flowers High School
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