Proven in enhancing system performance and user satisfaction at Daveens Group Inc, I excel in data backup and recovery, and remote desktop support. Leveraging technical support expertise and a knack for resolving complex network issues, I've significantly improved help desk ticket resolution times. My collaborative approach and problem-solving skills ensure seamless IT operations and compliance.
Hi, I’m
Udochukwu Ukaobasi
Chicago,IL
Summary
Overview
6
years of professional experience
Work History
Daveens Group Inc
Desktop Support Engineer
01.2021 - Current
Job overview
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
Aunt Martha's Youth Service Center
Youth Support Specialist
03.2024 - 05.2024
Job overview
- Led workshops on topics such as life skills, career planning, and self-esteem building for personal growth and development.
- Continually updated professional knowledge through attending relevant training sessions and conferences in order to provide up-to-date information to participants and colleagues alike.
- Connected youths with appropriate resources and services, addressing various aspects of their wellbeing.
- Promoted positive relationships between youths and their families by facilitating open dialogue and providing guidance on conflict resolution techniques.
- Improved youth engagement by implementing creative and interactive activities tailored to individual needs.
- Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success in the program.
- Maintained detailed case notes on each participant''s progress throughout their involvement in the program.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety within the program setting.
Safe Haven ADT
Home Security Installer
05.2022 - 09.2022
Job overview
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
Lamination Specialties
Machine Operator
02.2019 - 04.2020
Job overview
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Education
MIDWEST RENEWABLE ENERGY ASSOCIATIONMadison, WI
Photovoltaic Associate from Renewable Energy
09.2021
University Overview
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRINigeria
Barchelor of Engineering from Computer Engineering
07.2004
University Overview
Skills
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Help Desk Experience
- Technical Support
- Ticketing system proficiency
- Network Connectivity
Timeline
Youth Support Specialist
Aunt Martha's Youth Service Center
03.2024 - 05.2024
Home Security Installer
Safe Haven ADT
05.2022 - 09.2022
Desktop Support Engineer
Daveens Group Inc
01.2021 - Current
Machine Operator
Lamination Specialties
02.2019 - 04.2020
MIDWEST RENEWABLE ENERGY ASSOCIATION
Photovoltaic Associate from Renewable Energy
FEDERAL UNIVERSITY OF TECHNOLOGY OWERRI
Barchelor of Engineering from Computer Engineering
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