Udonna Agufobi
IT Specialist
Rosharon
Summary
CompTIA A+ certified IT Specialist with proven experience in technical support, system administration, and compliance-focused IT operations. Skilled at troubleshooting, documenting solutions, and delivering secure, customer-centric IT services. Experienced Data Governance and Data Quality Specialist, ensuring accuracy, integrity, and compliance of critical enterprise data. Strong collaborator with cross-functional teams to support contract administration, audits, and process improvement. Adept at balancing technical expertise with analytical skills to deliver reliable, compliant, and customer-ready solutions.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Specialist
Behavioral Hospital of Bellaire
01.2025 - Current
- Coordinated with clinical and administrative teams to resolve 20+ IT support tickets daily, ensuring accurate, timely solutions that aligned with HIPAA and organizational security standards.
- Authored and documented technical responses and security guidance for staff inquiries and audits, reducing compliance-related escalations by 30%.
- Partnered with platform SMEs and system administrators to review product and patch releases, validating technical accuracy for IT and user communications.
- Managed endpoint security by deploying Windows updates, patches, and antivirus, contributing to 100% system compliance during internal audits.
- Delivered IT training sessions on cybersecurity best practices, reducing phishing incidents by 80% in Q4, and supporting new product rollouts.
- Maintained IT documentation and user-facing guides to ensure accurate and customer-ready technical communication.
Data Governance Manager
Office Depot
12.2023 - 01.2025
- Collaborated cross-functionally with data stewards, IT teams, and SMEs to define technical requirements for enterprise data governance solutions.
- Led initiatives in data security, data quality, retention, and cataloging, ensuring information integrity and availability for compliance and customer-facing audits.
- Developed and delivered technical documentation and training on governance frameworks, supporting IT teams and end-users across the organization.
- Produced BI dashboards and reports (Power BI, Tableau) that translated complex technical and governance details into customer-ready, actionable insights.
- Coordinated multiple concurrent projects, balancing competing priorities to ensure on-time delivery of governance initiatives.
Education
CompTIA A+ - IT Support
Per Scholas
Houston, TX 05.2001 -
Master of Science - Computer Information Systems
University of Houston
Victoria, TX05-2025
Bachelor of Science - Statistics
Imo State University
Owerri, Nigeria 05.2001 -
Skills
Network administration
Troubleshooting and Diagnostics
Software installation
Hardware diagnostics
System administration
Desktop support
Ticket support system management
Customer service
Master data management
Data validation
Data management
Certification
CompTIA A+
Timeline
IT Specialist
Behavioral Hospital of Bellaire
01.2025 - Current
Data Governance Manager
Office Depot
12.2023 - 01.2025
CompTIA A+ - IT Support
Per Scholas
05.2001 -
Bachelor of Science - Statistics
Imo State University
05.2001 -
Master of Science - Computer Information Systems
University of Houston
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