Summary
Overview
Work History
Education
Skills
Basketball
Hiking
Timeline
Hi, I’m

Ufuk Akas

Server
RICHMOND,TX
Ufuk Akas

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized server with experience in fine dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

3
years of professional experience
2
Languages

Work History

Best Western Plus Hotel

Breakfast Attendant
06.2023 - 10.2023

Job overview

  • Participated in regular staff meetings to discuss improvements or address any concerns within the team.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Nittolo's Seafood And Pizza

Server
05.2023 - 10.2023

Job overview

  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Cafe Caspian

Server
01.2024 - Current

Job overview

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Met with chef to review daily specials and menu changes.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Cultivated warm relationships with regular customers.

Mountain Creek Resort

Banquet Server
06.2022 - 10.2022

Job overview

  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Set up banquet tables and chairs based on event requirements.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Answered guest questions about event plans and food service choices.
  • Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.

Dunkin' Donuts

Barista
06.2022 - 09.2022

Job overview

  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to accurately enter orders and process payments.

Mavi Jeans

Personal Sales Assistant
01.2021 - 05.2022

Job overview

  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created attractive displays to attract more customers and increase sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Ilica Hotel

Banquet Server
05.2021 - 10.2021

Job overview

  • Served meals to customers according to established guidelines.
  • Arranged linens and table settings according to seating plan and event theme.
  • Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
  • Replenished condiments and other supplies at tables and service bars.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Yildiz Technical University
Istanbul

Bachelor of Science from Electrical Engineering
05.2001

University Overview

  • 3.05 GPA

Ovgu Terzibasioglu High School
Izmir

High School Diploma
05.2001

University Overview

  • 3.65 GPA

Skills

Food safety practices

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Basketball

I've been playing basketball since I was 8 years old. I played in various teams in Turkey and now I play as a hobby due to health problems I had when I was 18. It provides a great stress reliever and opportunity to meet new people.

Hiking

For me, walking is like dancing with the nature. With every step, you feel the solid ground under your feet, the whisper of the wind blowing through the trees, and the sun kissing your skin. It's a profound way to connect with the natural world, escape the hustle and bustle of everyday life, and immerse yourself in the beauty of the great outdoors. Catching sunsets and sunrises is also great fun.

Timeline

Server

Cafe Caspian
01.2024 - Current

Breakfast Attendant

Best Western Plus Hotel
06.2023 - 10.2023

Server

Nittolo's Seafood And Pizza
05.2023 - 10.2023

Banquet Server

Mountain Creek Resort
06.2022 - 10.2022

Barista

Dunkin' Donuts
06.2022 - 09.2022

Banquet Server

Ilica Hotel
05.2021 - 10.2021

Personal Sales Assistant

Mavi Jeans
01.2021 - 05.2022

Yildiz Technical University

Bachelor of Science from Electrical Engineering
05.2001

Ovgu Terzibasioglu High School

High School Diploma
05.2001
Ufuk AkasServer